About this role
Job summary
The hours of work will be Thursday 1.00pm to 6.30pm and Friday 8.00am to 6.30pm with the requirement to provide occasional cover for leave etc.
We are looking for an experienced Receptionist/Care Navigator to join our small, friendly team.
Your role will involve helping patients access the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
You will provide general assistance to the Practice Team and project a positive and friendly image towards patients and other visitors, either in person or via the telephone.
You will need to feel comfortable with technology and change/updates since the NHS is required to constantly meet the emerging needs of our population.
Have a thorough knowledge of all Practice procedures. Work in accordance with written protocols. Process prescription requests via email, in person and over the telephone in accordance with Practice guidelines. Scan documentation into patients' medical records. Process appointment requests for current and future appointments from patients by telephone and in person. Deal with home visits requests and action in a timely manner. Registration of new patients, computer data entry into medical records. Be able to cover all reception positions as necessary. Be flexible in your approach and provide cover for colleagues when required. Process changes in patients' details.
About us
Rossendale Valley Medical Practice has a small clinical team who between them possess a wide range of skills and knowledge.
If you would like to work in an easy-going, friendly atmosphere, with supportive employers and fantastic colleagues, then this job is for you.
We are looking for a friendly, empathic individual to join our team.
Job description Job responsibilities
To provide a high standard of customer service on behalf of the Practice.
To adopt an empathic approach to communication in all circumstances
Person Specification
Knowledge and skills Essential
Working knowledge of EMIS Willingness to work flexibly. Work efficiently in a team or individually. Positive attitude towards change. Good interpersonal and communication skills. An empathic, friendly disposition
Desirable
Basic IT skills
Experience Essential
It is essential you have previous experience of working in Primary Care/General Practice. Experience of working with the public in a customer service role. Experience of working with Microsoft Office, Word & Excel.
Desirable
It is essential when applying for this role, that you have previous experience of working in a GP Practice.
Qualifications Essential
GCSE English & Maths
Desirable
NVQ Level 2 in Customer Service or any other customer service qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rossendale Valley Medical Practice
Address 27 Manchester Road
Haslingden
BB4 5SL
United Kingdom
Employer's website http://rossendalevalleymedicalpractice.co.uk/ (Opens in a new tab)