About this role
Job Purpose and Impact The Logistics Executive, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. Inform customers about order status, invoices, contract balances and other information needed to complete the sale. Execute customer service strategies. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications Minimum Qualifications Bachelor's degree or above, with a preference for majors in international trade Strong communication skills and abilities; Proficient in good written communication skills; Proficient in computer operation and able to use office software (WORD, EXCEL, PPT) well; Good English reading, writing, conversation, and communication skill Preferred Qualifications More than two years of experience in export customer service management or major customer management; Possess knowledge, skills, and practical experience related to customer service. English proficiency is required to pass the CET-6 level Familiar with the sales contract process; Possess good interpersonal and communication skills, customer service awareness, and strong oral expression ability;