About this role
Job Summary
This is a unique opportunity to gain experience supporting an enterprise network environment, developing troubleshooting skills, and working with professional network engineers and industry-standard tools.
The team’s primary responsibility is to monitor and respond to network-related issues through the TeamDynamix ticketing system, including tickets automatically generated by network monitoring tools. Students troubleshoot issues, apply common fixes, and resolve problems within their scope, escalating as needed. Students also manage scheduled maintenance windows in network monitoring tools and create work assignments for Field Operations to address issues such as failed redundant power supplies and network links. Students will also have opportunities to contribute to additional tasks and projects that support Network Operations. These projects may include developing scripts and automation using Python and Ansible, as well as other initiatives to improve network operations, monitoring, and team processes.
Additional Information: Hours are flexible around student schedules, and work study is available. During the Fall/Spring semesters, employed students must work between 12 and 40 hours per week. The possibility for summer work is also an option (and encouraged). During the summer, students will work between 30 and 40 hours per week and have more opportunities for project-related work.
- Job Responsiblities Specific job responsibilities include: Monitor and respond to network-related alerts and automatically generated TeamDynamix tickets, troubleshooting issues and applying common fixes as appropriate.
- Manage scheduled network maintenance windows within enterprise monitoring tools.
- Create work assignments to address network issues such as failed redundant power supplies and network links.
- Maintain accurate and up-to-date documentation in the team wiki.
- Process network-related requests from students, faculty, and staff through the TeamDynamix ticketing system.
- Assist with DNS record creation and management through BlueCat and AWS Route 53.
- Participate in additional tasks and projects, which may include developing scripts and automation using Python and Ansible.
- Other responsibilities as required
Requirements
- Must be an enrolled student Must be willing to learn and able to work as a part of a multi-tier team Troubleshooting skills Self-motivated individual that is willing to take initiative Able to effectively communicate technical problems to clients with varied technical backgrounds Preferences Undergraduate students with at least 1.5 years remaining in their degree program Pursuing a degree in a technical field Cisco IOS experience Prior network troubleshooting experience Programming experience Customer Service experience Work over the summer Education 0 Experience 0 FLSA Status Non-Exempt