About this role
About the Role
We are seeking a customer-focused Receptionist to serve as the first point of contact for patients and visitors in a healthcare setting. The role is responsible for patient registration, appointment scheduling, patient navigation, and administrative support to ensure a seamless and professional experience.
Key Responsibilities
Welcome and register patients while maintaining accurate records in the EMR system. Schedule, confirm, and reschedule appointments while managing reminders and follow-ups. Answer phone and email inquiries professionally and provide excellent customer service. Coordinate laboratory, imaging, referral, and health assessment appointments. Assist with eligibility verification, authorization requirements, and billing documentation. Maintain files, attendance records, correspondence, and administrative reports. Handle patient feedback and support service quality initiatives.
Qualifications
College graduate. Strong organizational and communication skills. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. Customer service-oriented with excellent telephone etiquette. Strong command of English; proficiency in Filipino and other languages is an advantage. Experience in healthcare, clinic, hospital, or customer-facing environments is preferred.