About this role
Job Description
The Retail Supervisor supports the daily operations of the National Park’s retail outlets, overseeing a team of Retail Sales Associates while delivering excellent guest service in a fast-paced, high-volume environment serving visitors from around the world. This role oversees staff training, merchandising, inventory management, food & beverage service, and overall store execution—including ice cream scooping and espresso-based coffee beverage preparation. As a working supervisor, this position engages directly with customers while providing on-the-floor leadership, coaching, and problem-solving. The Retail Supervisor maintains store standards, fosters a positive team culture, and contributes directly to the retail operation’s success.
- Job Responsibilities Team Leadership & Training Supervise and support Retail Sales Associates during daily operations.
- Train staff on: Customer service standards POS and cash-handling procedures Ice cream scooping and portion standards Espresso machine use drink preparation and beverage quality.
- Store cleanliness and safety protocols Provide ongoing coaching and performance feedback.
- Assist with scheduling and ensuring appropriate coverage during peak times.
- Customer Service Greet customers warmly, answer product and lodge-related questions, and ensure a positive shopping experience.
- Support associates in providing quick, high-quality service at the ice cream counter and coffee bar.
- Handle escalated guest concerns or complex transactions professionally.
- Maintain a welcoming, helpful, and service-oriented atmosphere.
- Store Operations Oversee opening and closing procedures including cash reconciliation, stocking, and preparing service stations.
- Ensure retail, ice cream, and espresso areas are clean, stocked, and visually appealing.
- Prepare and serve: Hand-scooped ice cream Espresso drinks (lattes, cappuccinos, americanos, etc.) Drip coffee and specialty beverages Maintain product quality, portion control, and consistency.
- Monitor daily workflow and adjust staffing or task assignments as needed.
- Cash Handling & POS Oversight Accurately complete register operations and support staff in proper cash-handling procedures.
- Reconcile cash drawers, investigate discrepancies, and follow loss-prevention policies.
- Ensure safe and compliant financial practices.
- Inventory & Merchandising Assist with receiving shipments, stock rotation, tagging, and stockroom organization.
- Monitor inventory levels for retail products, ice cream, coffee supplies, and paper goods.
- Communicate supply needs or shortages to the Retail Manager.
- Help create visually appealing displays aligned with brand and seasonal themes.
- Communication & Coordination Provide clear, regular communication between associates and management.
- Relay important updates on products, operating procedures, food safety, and guest service.
- Collaborate with other departments for lodge-wide events and peak visitor periods.
- Problem Solving & Guest Flow Management Respond quickly to issues such as long lines, equipment malfunctions (espresso machine, freezer, POS), or product outages.
- Adjust staffing between retail floor, ice cream counter, and coffee bar to optimize service.
- Maintain a safe and efficient environment for both guests and employees.
Qualifications
- At least 2 years of experience in a similar role
- Ability to use telephone, computer, Micros Point of Service (POS) system
- May be required to work overtime, nights, and/or weekends
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
- This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .