About this role
Job summary
Reporting to the Programme Manager the post holder will be an integral member of the speciality/specialities management team.
Working with the Programme Manager oversee the delivery of operational and administrative services within a specified speciality/specialities and will contribute to the Care Group's overall objectives.
The Operational Support Manager will assist in the monitoring of operational performance within the speciality/specialities advising the Programme Manager as necessary.; specifically, the Operational Support Manager will ensure effective and timely management of the speciality/ specialities screening standards and KPI's, ensuring risks are escalated appropriately to the Speciality Managementteam.
The post holder will work closely with other specialities within the Care Group and understand cross cutting work which affects the other Care Groups within their Division.
Deputising for the Programme Manager as and when required.
Main duties of the job
Specifically, the Operational Support Manager is responsible for:Supporting the Programme Manager with the delivery of the speciality/specialities operational and administrative services. This will include managing an administrationteam & screening team and monitoring of both national and local Key Performance Indicators.
The Operational Support Manager will have experience in overseeing administration teams, and will possess personal qualities and skills to deal competently with day-to-day operational issues as they ariseThe Operational Support Manager will ensure existing operational processes and plans are adhered to. This will include assisting the team to instigate programmes of work and operational change within the delegated speciality/specialities.
They will support work streams within their speciality to contribute to the achievement of the CIP target for thespeciality/specialities.
The post holder has day to day line management responsibility for administration staff and screening staff within thespeciality/specialities.The Operational Support Manager will be visible and on-hand to deal with queries from the administration and screening staffwithin their speciality/specialities.
Arrange and chair regular team meetings, ensuring that agreed actions are completed.The post holder will attend relevant regional meetings on behalf of the service.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description Job responsibilities
Specifically, the Operational Support Manager is responsible for:Supporting the Programme Manager with the delivery of the speciality/specialities operational and administrative services. This will include managing an administrationteam & screening team and monitoring of both national and local Key Performance Indicators.
The Operational Support Manager will have experience in overseeing administration teams, and will possess personal qualities and skills to deal competently with day-to-day operational issues as they ariseThe Operational Support Manager will ensure existing operational processes and plans are adhered to. This will include assisting the team to instigate programmes of work and operational change within the delegated speciality/specialities.
They will support work streams within their speciality to contribute to the achievement of the CIP target for thespeciality/specialities.
The post holder has day to day line management responsibility for administration and screening staff with thespeciality/specialities.The Operational Support Manager will be visible and on-hand to deal with queries from the administration and screening staffwithin their speciality/specialities.
Deputising for the Programme Manager as and when required.
Person Specification
Qualifications Essential
Degree level or equivalent experience Line Management/ Business qualification or equivalent
Experience Essential
Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls. Experience of staff management including recruitment, sickness management and ability to deliver meaningful staff appraisals
Knowledge Essential
Understanding and appreciation of diversity Knowledge and understanding of relevant NHS access targets
Desirable
Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services. Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems Knowledge of governance arrangements and standards in the NHS
Skills Essential
Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts. Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams Use of data and information, including preparing responses to issues often within tight timescales. Ability to support business planning processes on behalf of the speciality /specialities Monitor speciality/specialities activity plans to meet challenging performance targets within tight financial controls Monitor agreed policy on behalf of the speciality/specialities IT literate and able to use standard office software and bespoke systems. Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable
Demonstrate competent project management skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Outpatients 3, Ground Floor
Royal Liverpool Hospital, Mount Vernon Street
Liverpool
L7 8YE
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)