About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.
- Your new role: Be the primary day-to-day interface for assigned account partners in the UK Carry out contract reviews on orders/schedules and process them within SAP Progress and expedite orders as requested.
- Process requests for quotations Process customer returns.
- Investigate credit and debit requests and queries, issuing credits/debits where necessary Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
- Review, action, and issue all relevant order-related reports Follow TESOG policies and procedures Proactively perform quote follow-up activities
Your ideal background
- Excellent interpersonal skills and telephone manner
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Organised and methodical approach to work, with strong accuracy and attention to detail
- Demonstrable experience handling customers in a highly customer-orientated environment
- Experience using SAP preferred but not essential
- Ability to work under pressure and meet tight deadlines
- Experience using Outlook, Word and Excel