About this role
Purpose of the Job The HR Operations and Employee Relations Partner plays a critical role in supporting the execution of HR programs and processes related to employee relations, HR operations, and organizational development. This role is responsible for managing day-to-day HR operations, improving employee engagement, and fostering a positive work environment by addressing employee concerns and aligning HR practices with business goals.
Job Description
- Administer HR processes, such as onboarding, employee records management, payroll coordination, and benefits administration.
- Ensure compliance with legal and regulatory requirements related to HR operations.
- Maintain and update HRIS (Human Resource Information System) data and documentation.
- Coordinate recruitment processes in partnership with talent acquisition teams and ensure smooth integration of new hires into the organization.
- Support the design and implementation of HR programs and initiatives to enhance operational efficiency.
- Act as a primary point of contact for employees to address queries or concerns regarding workplace issues, policies, and procedures.
- Manage and resolve employee relations issues, including conflicts, complaints, and grievances, ensuring alignment with company policies and legal standards.
- Foster a positive work environment through proactive engagement and communication with employees at all levels.
- Conduct investigations on employee complaints and workplace issues, providing recommendations and resolution strategies.
- Support the performance management process, including setting up evaluations, feedback mechanisms, and tracking performance metrics.
- Work closely with managers to identify performance improvement strategies and offer guidance on employee development plans.
- Monitor employee engagement and satisfaction through surveys, focus groups, and informal feedback, and assist in developing action plans based on results.
- Assist in the development, communication, and implementation of HR policies and procedures in line with company values and local regulations.
- Ensure consistent enforcement of company policies and guidelines across all departments.
- Collaborate with HR and business leaders to assess training needs and organize development programs.
- Provide guidance on career development and succession planning to enhance employee growth and retention.
- Generate reports on HR metrics such as turnover, retention, employee satisfaction, and grievance resolution.
- Job Requirements - Experience and Education Bachelor’s degree in human resources, Business Administration, or a related field (master’s preferred).
- 6+ years’ experience in HR operations, employee relations, or a similar role.
- Ability to maintain confidentiality and exercise discretion in sensitive matters.
- Good knowledge and understanding of labour laws Ability to communicate effectively and confidantly with senior stakeholders Proficiency in HRIS and MS Office Suite.
- Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Interpersonal Skills Problem Solving Ethical Conduct Communication Skills Conflict Resolution Decision Making Organization & Planning Strong Negotiation And Influencing Skills