About this role
Job Duties
- Take the customers order in a positive manner, answering any questions they might have.
- Use suggestive selling techniques with every call.
- Answer the phone on the first ring and avoid putting customers on hold.
- Complete the order in a timely manner making sure the order is neat and accurate.
- Must keep the phone and customer area clean at all times.
- Repeat every order back to the customer and make them aware of the approximate time of delivery.
- Say thank you to every customer, and tell the time of the order.
- Handle all carry-out customers with the same customer service.
- Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production.
- Take payments from the carry-out customers if requested to do so by the manager in charge.
- Maintain the image standards set forth by the company.
- Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store.
- May be asked to assist in folding boxes, and box topping boxes.
- EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANING
- EQUIPMENT AND SUPPLIES, BOXES AND PHONES.
WORK ENVIRONMENT
- INDOORS - HEAT FROM COOKING
PHYSICAL REQUIREMENTS
- Lifting: Occasional
- Weight: Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT
- FLOOR TO COUNTER
- Carrying: Occasional
- Sitting: Occasional
- Seat: if on break
- Standing: Constant
- Surface: Tile
- Walking: Frequent
- Surface: Tile
DISTANCE
- WITHIN STORE
- Reaching: Occasional
- Level: Floor to 6 or 7 feet
- Twisting: Occasional May twist at waist or turn entire body
- Bending: Occasional May bend at waist or turn entire body
- Squatting: Occasional May squat or bend to reach floor
- Climbing: None
- Pushing / pulling: Occasional Mop bucket and dough trays on dollies
- Foot controls: None
- Driving: None
- Modifications possible: May be requested to assist in lifting or carrying any heavy items.