About this role
Job summary
Park Medical Group are looking to recruit a motivated, enthusiastic care navigator/ receptionist to join our team.
The working hours of the post are 16-20 hours per week. The listing may be closed as soon as sufficient applicants have been received.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
We are a friendly and supportive team split across 2 sites, with a growing list size of 13,800 patients with excellent access to clinical services. We aim to be the practice of choice in our area by offering an excellent clinical service to our diverse patient population
We will achieve this by creating a strong team of staff who come from a range of professional and non-professional backgrounds.
Wellbeing and personal development are a high priority so that those same people are able to deliver high quality, patient-centered care to all.
Additional information
Five partners
Six salaried GPs
A demand led appointment system fully supported by Nurse Practitioners
Systemone with full paper light operation and digitalised records.
Pharmacy hub support
Teaching and Training Practice
Excellent Clinical and Administration Service
Good QoF Achievers
Good staff retention
Collaboration with neighbouring practices
Members of North Gosforth Primary Care Network
Active LMC membership
Active Federation members
Active CCG members
Job description Job responsibilities
You should be able to work at a fast pace, dealing with patients face to face over a busy reception
Utilise appointment system (Systemone) to ensure efficiency and monitor flow of patients into consulting and treatment rooms.
Explain practice arrangement to new patients and those seeking temporary service
Able to use own initiative and also work as part of a team.
Ability to learn new systems quickly.
Advise patients of relevant charges for private services- accept payment and issues receipts.
Respond to all queries and requests for assistance from patients and visitors
Provide good customer service.
Must be able to multitask and respond positively to change
Ensure reception, clinical rooms and waiting areas are kept neat and tidy
Ensure that all telephone calls are answered efficiently and effectively
Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries
Demonstrate the core values of the practice.
Appointment System
1. Book appointments and recall ensuring all relevant information is recorded.
Medical Records
1 Retrieve and re-file records as required
2 Ensure records are kept neat, tidy and in good repair
3 Ensure all names and addresses are up to date
4 Scan documents as required, ensuring that the scanned images can be read and retrieved
Administrative duties
Photocopy as required Ensure all incoming post is opened, stamped and distributed as timely and efficiently as possible. Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries Respond and action email requests Stock clinical rooms, replenish patient leaflets and forms in new patient packsAny other duties considered appropriate to the post
Cover
In the instance of staff absence, provide cover for the other members of the team, as directed by the Assistant Practice Manager
Special requirements for the post
An understanding, acceptance and adherence to the need for strict confidentiality. Have the ability to multitask and respond quickly to change. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and request Good customer service skills both over the phone and face to faceThe post-holder will be required to undertake a variety of these duties depending on the rota.
This job description is intended to be a guide to the main duties and responsibilities of the post and will be reviewed and revised from time to time as required
Person Specification
Qualifications Essential
GCSE/O level in English (or equivalent)
Desirable
NVQ Level 2 or Level 3 Business Administration
Experience Essential
Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office applications Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Desirable
GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience of administrative duties Experience of working in a healthcare setting Clinical IT system user skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Park Medical Group
Address The Park Medical Group
Fawdon Park Road
Newcastle Upon Tyne
NE3 2PE
United Kingdom
Employer's website https://www.parkmedicalgroup.co.uk (Opens in a new tab)