Director, Enterprise Clinical Services Internal Communication (Hybrid) @ AAH

Department

14204 Enterprise Corporate - People & Culture Activation

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

This will be a hybrid role, serving the enterprise.

Pay Range

$75.40 - $120.65

Join Us in Redefining Care

At Advocate Health, we are committed to helping people live well by advancing clinical excellence, innovation, and an exceptional teammate experience.

We are seeking a Director, Enterprise Clinical Services Internal Communication to lead internal and executive communication strategies that advance enterprise nursing priorities, strengthen engagement, and support the continued transformation of nursing across Advocate Health.

As a trusted advisor to senior nursing leaders, you will translate complex clinical and business strategies into clear, compelling, and relevant communications for nurses and nursing leaders across acute and ambulatory care settings. You will help connect nursing teammates to the organization’s vision for the future of nursing, including evolving care models, workforce priorities, technology and innovation, clinical excellence, and the nursing teammate experience.

About This Opportunity

This is an opportunity to shape how nursing strategies and priorities are understood and activated across a large, complex healthcare organization.

The Director will lead communication strategies that strengthen leadership visibility, elevate the voice of nurses, and create greater connection between nursing teammates, nursing leaders, Enterprise Clinical Services, and Advocate Health’s broader organizational strategy.

Through strategic storytelling, executive communication, listening, and leader engagement, this role will help build understanding, trust, and alignment while supporting efforts to engage and retain nurses across the enterprise.

What You’ll Do

• Develop and implement internal communication strategies and activation plans aligned with Enterprise Clinical Services, nursing, and broader enterprise priorities.
• Serve as a trusted communication advisor to senior nursing leaders, providing counsel during organizational change, complex issues, and strategic initiatives.
• Develop executive communications, leadership messaging, presentations, talking points, and communication plans that help nursing executives communicate with a clear, consistent, and authentic voice.
• Translate complex nursing, clinical, operational, and business strategies into clear, concise, and compelling communications for nurses and nursing leaders across acute and ambulatory care settings.
• Lead people, engagement, and change communication strategies that strengthen understanding, support adoption, and equip nursing leaders to activate key priorities with their teams.
• Drive strategic storytelling that connects nursing priorities, including evolving models of care, workforce initiatives, technology and innovation, and clinical excellence, to the broader Enterprise Clinical Services and Advocate Health strategy.
• Partner with People Operations and Optimization to develop and distribute multimedia content through internal channels, including intranet, email, video, town halls, and print.
• Partner with People Activation Events to develop enterprise nursing leadership events, town halls, and other activation experiences.
• Ensure communication is consistent and aligned across enterprise nursing, divisions, departments, and care settings.
• Advance listening and two-way communication strategies that elevate nurse voices, strengthen feedback loops, encourage shared decision-making, and facilitate meaningful dialogue between nurses and leaders.
• Develop communication strategies that strengthen nurse engagement, connection, and retention while helping nursing leaders communicate consistently and authentically with their teams.
• Build strong partnerships across Enterprise Clinical Services, People and Culture, communications, operations, and other key business functions.
• Monitor and measure nursing communication and engagement efforts using best-practice measures, feedback, and insights to continuously improve communication effectiveness.
• Promote a culture of high performance, continuous improvement, collaboration, and strategic partnership.

What You’ll Bring

• Seven or more years of progressive experience in strategic communications, including significant experience in internal and executive communications within a large, complex organization.
• Demonstrated experience advising senior executives and developing executive communications, leadership messaging, and strategic communication plans.
• Strong experience leading communication strategies for complex organizational priorities, transformation initiatives, and periods of change.
• Proven ability to translate complex clinical, operational, and business strategies into clear and engaging communications for diverse audiences.
• Deep expertise in change communication, executive communication, leadership advisory, and transformation strategy.
• Strong business acumen and the ability to connect communication strategies to organizational priorities and measurable outcomes.
• Exceptional strategic storytelling, writing, editing, and presentation-development skills.
• Experience building strong relationships across functions and organizational levels within a highly matrixed environment.
• Ability to navigate ambiguity, exercise sound judgment, manage risk, and lead complex communication strategies from development through execution.
• Strong people leadership, coaching, and talent-development capabilities.
• Ability to balance strategic thinking with thoughtful, high-quality execution.

Preferred

• Experience supporting communications in healthcare, clinical services, nursing, or another highly complex and regulated environment.
• Experience developing communications for clinical transformation, workforce initiatives, emerging technology, or evolving models of care.
• Experience leading listening strategies, leadership events, town halls, and other large-scale engagement initiatives.
• Experience measuring communication effectiveness and using insights to improve communication and engagement strategies.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of

Total Rewards

benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.