About this role
Job summary
To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.
Main duties of the job
The following are the core responsibilities of the Administrator Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Undertake reception duties for both the Victoria Medical Centre and The Beacon Practice
Handling and processing of prescriptions
Book appointments by telephone and face to face
Undertake Administrative duties - completing of tasks both in EMIS Web and DOCMAN
Registering of new patients
Sending FP10s to Appliance companies e.g Nutricia, Bullens
Act as the first point of contact for patients raising concerns or informal complaints
Support patients by directing them to the most appropriate service or clinician
Carry out daily opening and closing duties to ensure the smooth and secure operation of the practice.
Filing documents such as ECGs and non-urgent scanning
Assist with the cold chain policies of the practice by conducting the daily vaccine temperature checks
Assist with the monitoring of the resus/crash trolleys by conducting daily checks and logging them accurately within the allocated documents.
Chaperone
About us
About Victoria Medical Centre
We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN and a branch surgery, located in the towns main shopping centre.
Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.
Benefits of working at Victoria Medical Centre:
Enrolment to the NHS Pension SchemeCompetitive salaryManagement supportFree access for all staff and their family to our Health and Wellbeing support programmePersonal and professional development opportunitiesOpen, caring and positive cultureFriendly, supportive team
Job description Job responsibilities
Full job description available upon request - main duties of the Admin / Reception position are detailed above.
Person Specification
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Knowledge and Skills Essential
Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedures
Desirable
EMIS / DOCMAN user skills
Experience Essential
Experience of administrative duties Experience of working with the general public
Desirable
Experience of working in a health care setting as an administrator and/or receptionist
Other requirements Essential
Willingness to undertake further training and development Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Victoria Medical Centre
Address Victoria Medical Centre
Victoria Drive
Eastbourne
East Sussex
BN20 8NH
United Kingdom
Employer's website https://www.greenstreetclinic.co.uk/ (Opens in a new tab)