About this role
Job summary
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board
We are offering an exciting opportunity for a Medical Secretary to join our friendly admin team within Community Musculoskeletal (MSK) Services based in Tamworth and Lichfield. You will assist with the high-quality delivery of a comprehensive secretarial and administrative service to the Musculoskeletal Services Tamworth + Lichfield. The post holder must be able to communicate sensitively and effectively with a wide range of people, including patients, medical staff and colleagues. Typing correspondence within performance targets as appropriate. The post holder will be required to cover for colleagues during absence and work flexible hours when necessary. The role is for 27 hours per week but possible for job sharing if more than one successful applicant. Based at Sir Robert Peel Hospital, Tamworth. There may be occasional travel to our site in Lichfield for the purpose of staff meetings. Following training, it may be possible for some of the role to be work from home.
Main duties of the job
To provide high quality Medical Secretarial support to our MSK service to ensure the delivery of a comprehensive administrative service To send off diagnostic requests and log accordingly Liaise with other internal and external services as required to ensure that all test results and investigation reports are received in line with target agreements Ensure that all test results and investigations, reports received for patients on the waiting list are brought to the attention of the relevant clinician in order for the clinician to dictate the next stage of the patient pathway Responsibility for the handling of telephone and other communications with sensitivity and confidentiality, using personal judgement and acquired knowledge To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationship Follow Standard Operating Procedures and support in their development and implementation within own working practices to improve patient care and processes to continually improve service delivery High level knowledge of multiple patient systems and packages within the role. Train and mentor new starters within the team and provide on-going support as required. Transcribing and typing of minutes. Accurate typing of complex patient letters using audio dictation recorded by clinicians, of which include the use of medical terminology; creation of letters as requested by the Clinical Team.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
For full details of the role, please see attached the job description and person specification. If you do have any further questions regarding the role, please do not hesitate to contact us.
Person Specification
QUALIFICATIONS Essential
5 GCSES grade C or above to include GCSE English or equivalent RSA III award or equivalent qualification OCR Text Processing (Level II) or equivalent audio typing experience
EXPERIENCE Essential
Relevant applicable experience in a similar medical secretarial/administrative role Experience of working in a health care environment Experience of problem solving and dealing with non-routine issues within an administrative/secretarial setting oExcellent organisational and computer skills
SKILLS Essential
Knowledge of Microsoft Office Packages Wide range knowledge of Hospital Systems e.g. Medway, CRIS, iPortal, Winscribe Ability to manage large volumes of work with a very fast turnaround Ability to deal effectively and with sensitivity when dealing with the public, including where there are barriers to understanding, using tact, diplomacy, and persuasion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Sir Robert Peel Hospital
Plantation Lane, Mile Oak
Tamworth
B78 3NG
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)