About this role
Job summary
An exciting opportunity has arisen for an Assistant Practice Manager to join our Leadership Team in a friendly, dynamic and forward-thinking single-site practice in central Harrogate.
Main duties of the job
The role is to support our two Practice Managers in the effective administration and management of the practice. The Assistant Practice Manager will work under the direction of the Practice Managers, striving to enhance a number of key systems in both clinical and administrative areas.
The Assistant PM will also champion quality and improvement programmes, confidentiality, collaborative working, service delivery, and learning and development, promoting a positive working environment.
The post-holder will be an integral part of the general practice team.
About us
Strayside Health is a recently formed practice (following the successful merger of East Parade and Park Parade Surgeries in April 2025). Before the merger, both practices worked closely together for a number of years, sharing our Nurse Team and back-office staff (medical secretaries, data quality and administration teams).
Our newly merged practice is progressive and keen to embrace change whilst maintaining the traditional values of patient centred general practice.
One of our partners is the Clinical Director of the Mowbray Square PCN, which places us in an excellent position to lead on new ways of working and maximise the benefits of close relationships with our colleagues in the allied health professions. We have a great team ethos in our workforce, with strong staff retention.
Job description Job responsibilities
The following are the core responsibilities of the Assistant Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Support the Practice Managers as required with projects, systems and procedures
b. Undertake tasks as directed by the Practice Managers in areas of change management and continuous improvement
c. Contribute to the implementation and embedding of an effective practice training programme for all staff
d. Coordinate the practice diary, ensuring meetings are scheduled appropriately
e. Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for meetings
f. Draft the practice newsletter on a quarterly basis.
g. Responding and resolving local IT issues in the practice, where appropriate.
h. Regularly reviewing the practice website to make sure it is up to date and relevant.
i. Support the Practice Managers with recruitment, including the coordination of pre-employment checks, coordinating induction timetables and ensuring new starters are set up on appropriate IT systems.
j. Maintaining the staff intranet portal, ensuring training records, annual leave entitlements and significant event database is kept up to date and accurate.
k. Be an integral part of the general practice team.
l. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
m. Organise the calibration of medical equipment on behalf of the practice.
In addition to the primary responsibilities, the Assistant Practice Manager has the following wider responsibilities:
Support the Practice Managers in the reviewing and updating of practice policies and proceduresSupport the Practice Managers with Continuous Improvement and change initiativesManage asset registers as directed by the Practice ManagersCoordinate all staff absences, maintaining an accurate records on the intranet systemSupport and participate in shared learningParticipate in local initiatives to enhance service delivery and patient careSupport and participate in shared learning within the practice.
Person Specification
Other Requirements Essential
Disclosure Barring Service (DBS) check Occupational Health Clearance
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills
Desirable
Leadership and/or Management qualification
Personal Qualities Essential
Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated, forward thinker and proactive Ability to use initiative and judgement High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Effectively able to communicate and understand the needs of the patient Ability to drive and implement change efficiently Effectively utilises resources Punctual and committed to supporting the team effort Ability to motivate teams, enhance morale and maintain a positive working environment
Skills Essential
Excellent communication skills (written, oral and presenting) Strong IT skills Excellent leadership skills Strategic thinker Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (Planning & Organising) Proven problem solving & analytical skills
Desirable
Skills in TPP SystmOne Clinical System
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a healthcare setting NHS/Primary Care General Practice experience Experience of producing agendas and meeting minutes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Strayside Health
Address Mowbray Square Medical Centre
Myrtle Square
Harrogate
HG1 5AR
United Kingdom
Employer's website https://www.eastparadesurgery.co.uk/ (Opens in a new tab)