About this role
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Team Overview
At TransUnion, the Consumer Interactive team builds and scales Direct-to-Consumer digital products that help consumers understand their credit, protect their identities, and improve their financial well-being. The team supports consumer experiences across credit monitoring, identity protection, financial health, and regulatory products in a fast-paced, data-driven environment. This role reports to the Director, Product Management.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities
- Own and maintain the product backlog, prioritizing work to align customer needs, business objectives, strategic goals, delivery capacity, and timeline constraints.
- Translate product strategy and customer needs into clear requirements, actionable user stories, hypotheses, and measurable outcomes in partnership with Product, Engineering, Design, Analytics, Legal and Compliance, and business stakeholders.
- Lead backlog refinement, sprint planning, Program Increment planning, and other Agile ceremonies so development teams have clear priorities and well-defined work.
- Drive features from ideation through delivery, balancing customer experience, business value, technical feasibility, operational readiness, risks, and dependencies.
- Use product data, customer insights, experimentation, market observations, and customer feedback to identify opportunities and inform product decisions.
- Develop business cases, sizing analyses, process improvements, customer journeys, and recommendations for product enhancements and new capabilities.
- Partner with Analytics to define success metrics, monitor product performance and production issues, and evaluate results against key objectives.
- Build alignment across business and technical teams while supporting change management, release readiness, product launches, and continuous improvement.
Required Knowledge And Experiences
- Bachelor's degree required. Advanced degree preferred.
- Five or more years of experience in Product Ownership, Product Management, Business Analysis, Consulting, Strategy, or a related field.
- Experience supporting consumer-facing digital products, preferably in fintech, financial services, subscriptions, marketplaces, banking, payments, identity protection, credit, or another Direct-to-Consumer business.
- Experience translating data and customer insights into requirements, business cases, product recommendations, and measurable outcomes.
- Demonstrated ability to navigate ambiguity, evaluate trade-offs, communicate clearly, and influence stakeholders across business and technical teams.
Required Technical Skills
- Experience working within Agile, Scrum, or Scaled Agile Framework (SAFe) delivery environments.
- Ability to create user stories, define and refine requirements, prioritize product backlogs, and support software delivery teams.
- Ability to lead backlog refinement, sprint planning, Program Increment planning, and related Agile delivery ceremonies.
- Ability to use product data, customer insights, experimentation, and performance metrics to make informed product decisions.
- Experience monitoring digital product performance, production issues, and customer feedback to support continuous improvement.
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:
- Advanced degree.
- Experience with consumer-facing fintech or financial-services products.
- Knowledge of the United States consumer financial ecosystem, including competitors, adjacent fintech offerings, and evolving customer expectations.
- Experience developing customer journeys, process improvements, sizing analyses, and recommendations for new product capabilities.
- Background in management consulting, strategy, business analysis, or product delivery.
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TransUnion Overview
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Consultant, Product Management