About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
WHAT YOU WILL DO
- Manage allocated customer accounts and ensure collections are performed in line with payment terms and company targets.
- Follow up on overdue accounts through calls, emails, and customer engagement to minimize outstanding debt and improve cash flow.
- Perform account reconciliations and resolve customer queries, disputes, and claims within agreed timelines.
- Prepare and distribute customer statements, remittances, and aging reports.
- Accurately process and allocate customer payments, credit notes, debit notes, and settlements.
- Investigate short payments, deductions, pricing claims, and unauthorized claims and ensure timely resolution.
- Escalate high-risk, long overdue, or unresolved accounts to the Debtors Supervisor or Credit Management team.
- Ensure compliance with company policies, SOPs, governance controls, and Delegation of Authority (DoA).
- Liaise with sales teams, customer managers, finance teams, and external customers to resolve account and payment issues.
- Monitor customer accounts and identify potential credit risks or collection concerns.
- Assist with audit requirements by providing supporting documentation and reconciliations.
- Maintain professional and effective customer relationships to support collections and service delivery.
- Support continuous improvement initiatives and process efficiencies within Accounts Receivable.
- Achieve individual KPIs relating to collections, overdue balances, query resolution turnaround times, and cash allocations.
WHAT YOU’LL BRING TO THE TABLE
Key attributes and competencies
- Grade 12 studying towards a credit management diploma or equivalent
- Strong Communication skills
- Relationship Management skills
- Administrative background
- Experience
- 3 years in FMCG environment as a Credit Controller
In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.