About this role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About the role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day: to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Description
Join our highly European team as a Customer Service Administrator II and contribute to delivering exceptional support to our Italian-speaking customers. You will handle inbound customer calls and emails, working with colleagues across several countries and departments to ensure seamless service delivery. You will respond to and resolve customer requests regarding pricing, product availability, returns and delivery, while maintaining high standards of customer satisfaction and building strong relationships with internal and external stakeholders.
Location and work model
- Official location: Saint-Égrève (Grenoble area), France
- This is a remote position and can be based anywhere in France
- A two-week onboarding and training period takes place on site in Saint-Égrève
- Office space is available in Saint-Égrève for those who wish to use it
Requirements
- Fluent Italian, written and spoken (mandatory)
- Very good written and spoken English (mandatory), as you will work daily in an international European team
- French at B2 level (fluency is not required)
- At least 1 year of experience in customer service, a call center or a similar role handling inbound calls, in any industry
- Good phone etiquette and strong interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with CRM or ERP systems
- Ability to work independently and remotely while collaborating closely with the team
- Previous experience working remotely is a plus
- Strong problem-solving and conflict resolution skills, and the ability to stay composed in challenging situations
- Excellent attention to detail, organization and time management, with the ability to manage multiple and changing priorities
- Customer-focused mindset and commitment to service excellence
- Ability to work at a desk using a computer and phone for extended periods