About this role
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.
The Retail Income Protection Claims team is responsible for managing a portfolio of complex, high-value Income Protection claims, with a strong focus on technical excellence, stakeholder engagement, and outcome-driven portfolio management.
The team operates within a high-performance environment, balancing business expectations with claimant needs, and is structured to support both individual development and collective success.
The team is led by technically skilled managers who foster a culture of resilience, accountability, and continuous learning.
With a structure that includes Senior Claims Consultants, Technical Specialists, and Team Managers, the team offers clear career pathways and opportunities for cross-skilling, making it an ideal environment for professional growth and long-term development.
Qualifications
- Strong knowledge of Retail Income Protection claims between 3-5 years, including policy interpretation, trustee relationships, member expectations, and underwritten and default cover structures.
- Proven experience managing Income Protection claims end-to-end, from assessment through to resolution, with the ability to interpret medical, financial and legal information to make fair, well-reasoned decisions.
- Excellent written and verbal communication skills, including the ability to prepare clear, professional claim correspondence and explain complex outcomes to customers and stakeholders.
- Demonstrated ability to build effective relationships with customers, trustees, medical practitioners, rehabilitation providers, legal representatives, reinsurers and internal business partners.
- A customer-focused approach, with confidence supporting vulnerable customers and managing sensitive, complex or challenging conversations with empathy and professionalism.
- Strong analytical and investigative skills, with the ability to assess risk, identify potential fraud indicators, balance customer outcomes with commercial considerations, and make timely, evidence-based decisions.
- A collaborative mindset, working effectively across claims, underwriting, compliance, rehabilitation, finance, technology and specialist support teams to deliver quality claim outcomes.
Benefits
At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:
- Flexible and blended ways of working that support your work and personal commitments.
- Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
- TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
- Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
- Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
- Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.
Our Commitment to Inclusion
We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.
We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.
If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.