Head of Courier Marketing @ Takeaway

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

This role defines the marketing strategy for courier-facing audiences and ensures that courier proposition, lifecycle communication and market activation priorities are aligned across the organisation. The role sets direction for courier attraction, activation, retention, onboarding support and in-app communication, while detailed delivery is handled by the layer below and by local market teams. The role acts as the senior CMO point of contact for courier marketing topics and does not own growth or performance marketing execution.

• Define the courier marketing strategy across priority markets, lifecycle moments and courier segments, ensuring alignment with brand, operations and market priorities.
• Govern the courier value proposition, messaging standards and channel reachability principles, ensuring that central guidance is clear and locally actionable.
• Prioritise courier marketing initiatives across attraction, activation, retention, reactivation, peak availability and incentive participation based on strategic relevance and market need.
• Oversee strategic direction for courier CRM journeys, in-app messaging, content and social campaigns, while delegating campaign execution and optimisation to specialist teams.
• Act as the senior point of contact for Operations,Country Marketing, Market Leaders and Product on courier marketing decisions, escalations and cross-functional dependencies.
• Ensure courier marketing activity supports onboarding quality, trust, recognition and community connection without duplicating growth or performance marketing responsibilities.
• Convert courier insight, campaign results and market feedback into strategic recommendations for the CMO and relevant leadership forums.

Skills and Experience

• Brings significant experience in lifecycle, community, marketplace, workforce or customer marketing in a multi-market environment.
• Understands courier, driver, rider or supply-side audience dynamics and can translate operational priorities into clear marketing strategy.
• Applies strong judgement in prioritising strategic courier marketing initiatives across attraction, activation, retention and engagement needs.
• Builds effective partnerships with Operations, Product, Country Marketing and Market Leaders, especially where audience experience depends on multiple functions.
• Leads through strategic direction and governance, ensuring detailed campaign build, localisation and channel execution sit with the appropriate teams.
• Uses data and qualitative insight to identify courier communication gaps, proposition issues and market-specific opportunities.
• Communicates sensitive courier marketing trade-offs clearly, balancing brand reputation, operational feasibility and market needs.

Main KPIs

• Courier marketing strategy delivery against agreed planning milestones.
• Adoption and local usability of courier value proposition, messaging and channel guidelines.
• Effectiveness of courier lifecycle communication, measured through agreed activation, retention, reactivation and engagement indicators.
• Quality and timeliness of courier marketing support for priority markets, cities and supply moments.
• Courier insight integration into annual and quarterly planning.
• Stakeholder satisfaction from Operations, Product and Market Leaders on courier marketing clarity and support.

Impact on organisation

Leads the strategic courier marketing agenda globally, shaping how JET communicates with couriers across their full lifecycle — from proposition to activation. The role affects courier trust, engagement and availability across priority markets, while providing a clear senior decision point for courier marketing topics that cut across CMO, Operations, Product and local market teams.

At JET this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity and Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

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