About this role
[What the role is]
Administrative Executive, HMG/BSCC
[What you will be working on]
- Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
- Promote, educate and guide callers on the use of HDB’s e-Services
- Provide case-specific advice and quality customer service to customers over the phone
- Keep abreast with latest policies and procedures so as to provide accurate information to customers
- Resolve customer’s queries effectively and escalate problems promptly
- Work as a team to ensure that call centre service KPIs are met
- Any other tasks assigned
[What we are looking for]
- Possess effective telecommunication & strong customer service skills
- Have a passion to deliver customer-centric service
- Proficient in English and another language
- Can size up customers’ enquiries accurately and document them quickly in the system
- Can handle stressful situations appropriately
- Be meticulous and independent
- Experience in customer service or call centre will have an added advantage
Successful candidates will be offered a 1+1 year contract.