About this role
- As a Customer Service Administrator 3, you will be responsible for high level clerical duties that assist in the operational function of the Service Center.
- Perform a variety of functions that may include a specialization or combination of activities in areas such as Over, Short, & Damaged (OS&D); Linehaul dispatch; or administrative support.
- Investigate customer complaints in regards to overages, shortages, and damaged freight.
- Answer questions and complaints regarding services, billing, credit ratings, and merchandise.
- Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours.
- Trace freight shortages by checking similar shipments loaded before and after the short shipment.
- Identify and correct billing/rating errors.
- Provide rate quotes.
- Perform daily reports of various shippers’ Account.
- Answer calls from customers or other Service Center requesting status of freight.
- Coordinate Linehaul activity to effectively utilize equipment and personnel while meeting Company and customer requirements and minimizing costs.
- Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations.
- Receive daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate to Linehaul Drivers.
- Perform secretarial and reporting functions for Service Center leadership.
- For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications.
- We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.
- Pay: $23.98-$29.15 Per Hour (pay may vary based on location and experience)
- Work Shift
- First Shift
- http://www.youtube.com/watch?v=xZc1A8aeshc