Patient Access Representative & Switchboard Operator @ Sanford

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift

Varies (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $17.11 - $22.52

Union Position

Yes

Department Details

Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our team as a Patient Access Representative & Switchboard Operator. We value candidates who are accustomed to multitasking, are comfortable utilizing computers, and have great customer service skills.

We offer one-on-one training, a supportive team, and a comprehensive benefits package. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply!

Position Details

• Union: AFSCME
• Internal Posting Timeline: Friday, October 30, 2026 - Wednesday, November 4, 2026 at 2:30pm
• Shift Length(s): 8 hours
• Start Time(s): 5:30am, 6am, 7am, 8am, 8:30am, 9am, 9:15am, 1pm, 2:30pm, 3pm, 4pm, or as assigned, including weekend rotation
• Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week

Summary

• The Patient Access Representative is responsible for the collection of registration data to accurately identify, interview, admit and register patients.
• This individual will provide exceptional customer service to meet the needs of customers.
• The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests.
• Cordially receives and directs patients/visitors and provides routine hospital information when appropriate.
• Monitors the hospital alarm system.
• Performs billing support aide, clerical and data entry for different departments of the hospital.

Job Description

• Patient Access Representative

Job Description

• Operates computer and phone system to appropriately and accurately input or retrieve patient information.
• Verifies and updates insurance cards/eligibility and other billing-related documents and completes work list activities to ensure work assigned is completed in a timely manner.
• Enters appointment information as needed to facilitate registration at walk-in desks.
• Prepares and completes patient documents including obtaining patient signatures on forms/consents to ensure timely and accurate billing.
• Assists patients with information on Financial Assistance, patient bill of rights, and Notice of privacy Practices ensuring compliance with payer and regulatory requirements.
• Collects non-covered amount and personal amount due for the planned visit to meet department collection goals and patient experience expectations.
• Attains productivity benchmarks and department standards, including but not limited to point of service collections and insurance eligibility to warrant timely payments and accurate claims.
• Depending on the setting, may perform scheduling duties.
• Regular attendance is required in order to carry out the essential functions of the position.
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions.
• Other duties as assigned.

Switchboard Operator

Job Description

• Responsibilities include operating telecommunication systems effectively and efficiently.
• Receives visitors/patients, ascertains their need and directs them accordingly.
• Monitors the hospital's alarm system.
• Performs billing support aide functions, clerical and data entry functions for different departments as assigned.
• Utilizes and ensures the use of all available system and software applications to achieve maximum efficiency and accuracy.
• Trains new staff in all aspects of job specific tasks and effective use of Information systems.
• Remains current on all-new policy and procedures requirements and acts proactively to share information with team members.
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions.

Qualifications

• Windows based computer experience.
• Excellent communication and interpersonal skills.
• Ability to handle changing working conditions, deal with large volumes and a variety of tasks.
• Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving.
• Ability to prioritize and organize multiple tasks.
• Previous experience in office setting of one year preferred.

Qualifications

• Patient Access Representative Qualifications
• Direct customer service experience in a professional business setting.
• Experience working with a business-oriented computer program required.
• Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service preferred.

Certified Health Access Associate (CHAA) preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].