Industry CTO - Financial Services @ Salesforce

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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The Salesforce Industry CTO will shape Salesforce’s industry technology vision across ASEAN and help customers translate business ambition into measurable outcomes. An ideal candidate would combine industry expertise, technical architecture experience, and a “founder’s mindset” to guide transformation and support strategic growth.

An ideal candidate would be passionate about AI and data platforms and bring deep, hands-on Salesforce technology expertise. The successful candidate will personally build solutions, demos, and prototypes, develop trusted C-level relationships with key customers, and champion Salesforce’s technology point of view for the industry. They will work across customers, sales, solution engineering, product management, and partners, representing the voice of ASEAN customers to shape product direction and development.

The Experience

An ideal candidate would have

• Industry and ASEAN expertise: Strong understanding of relevant industry business models, operating processes, and regulatory considerations, with experience navigating diverse ASEAN markets.
• Industry trends and disruptions: Demonstrated ability to assess emerging technologies, changing customer expectations, regulatory shifts, and disruptive business models—and translate them into strategic recommendations.
• Enterprise transformation: A track record of guiding large-scale Industry themed transformation across business lines.
• C-level relationships and commercial impact: A track record of developing sustained, trusted relationships with C-level leaders at key customers in ASEAN, influencing technology investment decisions, and building business cases tied to measurable outcomes.
• AI passion and hands-on expertise: Demonstrated passion for AI through continuous learning, experimentation, and practical application, with deep expertise in at least one relevant area and a track record of personally building demos and prototypes for customer use cases.
• Hands-on Salesforce expertise: Deep practical knowledge of Salesforce technology and experience personally designing, configuring, and building solutions, demos, and prototypes across relevant clouds and industry capabilities. An ideal candidate would be comfortable going deep into architecture, data, integration, and implementation details, with a clear understanding of platform strengths and limitations.
• Product influence: Experience synthesizing customer needs across markets into prioritized product recommendations and collaborating with product management to influence roadmaps.
• Ecosystem leadership: Experience aligning partners and internal teams and mentoring technical talent.
• Competitive landscape: Strong understanding of Salesforce’s competitors, alternative platforms, and architectural trade-offs, alongside the competitive pressures, emerging entrants, and differentiation opportunities facing customers.

What You’ll Actually Be Doing

The successful candidate will

• Shape and champion the industry technology point of view: They will develop and promote Salesforce’s technology point of view for the industry through original perspectives, published content, and executive presentations, connecting industry trends and disruptions with measurable business value.
• Represent Salesforce as an industry technology expert: They will speak at industry events, forums, executive roundtables, and customer presentations, communicating Salesforce’s technology point of view with credibility. They will turn these perspectives into reusable industry assets and guidance and mentor technical teams.
• Develop trusted C-level customer relationships: They will build and sustain trusted relationships with C-level leaders at key ASEAN customers, acting as an industry technology advisor on investment, enterprise architecture, and transformation while building preference for Salesforce.
• Support strategic growth: They will partner with sales and solution engineering on major opportunities, business cases, and executive engagement.
• Represent ASEAN customers in product development: They will act as the conduit to Salesforce Product Management, translating regional customer needs into prioritized recommendations that shape product roadmaps and development. They will close the feedback loop with customers and account teams.
• Build Salesforce solutions, demos, and prototypes: They will personally get deep into Salesforce technology and work alongside technical teams to build industry solutions, demos, and AI prototypes that make the technology tangible, validate feasibility and business value, and support customer decisions.
• Apply competitive insight: They will monitor Salesforce’s competitive landscape and customers’ market dynamics to inform positioning, technology choices, and differentiation strategies.

You’re Our Person If...

An ideal candidate would demonstrate

• Customer-focused and commercially minded: An ability to understand customers’ ambitions and competitive pressures, represent their needs, and connect recommendations to measurable outcomes.
• Credible and collaborative: Clear communication, objective assessment of alternatives, constructive challenge, and an ability to build trust across customers, product management, technical teams, and partners.
• Founder mindset and ownership: A can-do attitude, a passion for AI, and a willingness to get hands-on. They would be resourceful, turn ambiguity into action, experiment thoughtfully, and own outcomes from idea through execution.

Even Better If...

An ideal candidate would have strong relevant industry / technology experience and would already be operating at Director level or demonstrate the leadership scope, executive influence, and track record to step into a Director role. They would have built deep industry credibility through one or both of these career paths:

• Within an industry customer organization: Progressed from hands-on technology roles into senior architecture or technology leadership, with substantial tenure in the target industry and firsthand accountability for delivering and operating business-critical solutions. Or,
• Within a technology or solutions vendor: Built a sustained career serving the target industry, progressing into senior technical or advisory roles and guiding multiple customers through complex technology decisions and transformation.

CTO Industri Salesforce akan membentuk visi teknologi industri Salesforce di seluruh kawasan ASEAN dan membantu pelanggan mewujudkan ambisi bisnis menjadi hasil yang terukur. Kandidat yang ideal harus memadukan keahlian industri, pengalaman dalam arsitektur teknis, serta “pola pikir seorang pendiri” untuk memandu transformasi dan mendukung pertumbuhan strategis.

Kandidat yang ideal harus memiliki minat yang besar terhadap AI dan platform data serta memiliki keahlian teknologi Salesforce yang mendalam dan praktis. Kandidat yang terpilih akan secara langsung membangun solusi, demo, dan prototipe, menjalin hubungan yang tepercaya dengan jajaran eksekutif tingkat atas (C-level) dari pelanggan utama, serta memperjuangkan sudut pandang teknologi Salesforce untuk industri ini. Mereka akan bekerja sama dengan pelanggan, tim penjualan, insinyur solusi, manajemen produk, dan mitra, serta mewakili suara pelanggan ASEAN untuk membentuk arah dan pengembangan produk.

Pengalaman

Kandidat yang ideal harus memiliki

Keahlian di bidang industri dan ASEAN: Pemahaman mendalam mengenai model bisnis industri yang relevan, proses operasional, dan pertimbangan regulasi, serta pengalaman dalam menavigasi pasar-pasar ASEAN yang beragam.

Tren dan disrupsi industri: Kemampuan yang telah terbukti dalam menilai teknologi yang sedang berkembang, perubahan ekspektasi pelanggan, pergeseran regulasi, dan model bisnis yang disruptif—serta menerjemahkannya menjadi rekomendasi strategis.

Transformasi perusahaan: Rekam jejak dalam memimpin transformasi berskala besar bertema industri di seluruh lini bisnis.

Hubungan dengan jajaran eksekutif dan dampak komersial: Rekam jejak dalam membangun hubungan yang berkelanjutan dan tepercaya dengan para pemimpin jajaran eksekutif di pelanggan utama di ASEAN, memengaruhi keputusan investasi teknologi, serta menyusun kasus bisnis yang terkait dengan hasil yang terukur.

Semangat terhadap AI dan keahlian praktis: Semangat yang terbukti terhadap AI melalui pembelajaran berkelanjutan, eksperimen, dan penerapan praktis, disertai keahlian mendalam setidaknya di satu bidang yang relevan serta rekam jejak dalam secara pribadi membangun demo dan prototipe untuk kasus penggunaan pelanggan.

Keahlian praktis dalam Salesforce: Pengetahuan praktis yang mendalam tentang teknologi Salesforce serta pengalaman merancang, mengonfigurasi, dan membangun solusi, demo, dan prototipe secara langsung di berbagai layanan cloud dan kemampuan industri yang relevan. Kandidat ideal harus nyaman mendalami detail arsitektur, data, integrasi, dan implementasi, dengan pemahaman yang jelas mengenai kekuatan dan batasan platform.

Apa yang Sebenarnya Akan Anda Lakukan

Kandidat yang terpilih akan

Membentuk dan memperjuangkan sudut pandang teknologi industri: Mereka akan mengembangkan dan mempromosikan sudut pandang teknologi Salesforce bagi industri melalui perspektif orisinal, konten yang dipublikasikan, dan presentasi eksekutif, serta menghubungkan tren dan disrupsi industri dengan nilai bisnis yang terukur.

Mewakili Salesforce sebagai pakar teknologi industri: Mereka akan menjadi pembicara di acara industri, forum, diskusi meja bundar eksekutif, dan presentasi pelanggan, menyampaikan sudut pandang teknologi Salesforce dengan kredibilitas. Mereka akan mengubah perspektif ini menjadi aset industri yang dapat digunakan kembali serta memberikan panduan dan bimbingan kepada tim teknis.

Membangun hubungan yang tepercaya dengan pelanggan tingkat eksekutif (C-level): Mereka akan membangun dan memelihara hubungan yang tepercaya dengan para pemimpin tingkat eksekutif (C-level) di pelanggan utama ASEAN, bertindak sebagai penasihat teknologi industri terkait investasi, arsitektur perusahaan, dan transformasi, sekaligus membangun preferensi terhadap Salesforce.

Mendukung pertumbuhan strategis: Mereka akan berkolaborasi dengan tim penjualan dan insinyur solusi dalam peluang besar, kasus bisnis, dan keterlibatan eksekutif.

Mewakili pelanggan ASEAN dalam pengembangan produk: Mereka akan bertindak sebagai penghubung ke Manajemen Produk Salesforce, menerjemahkan kebutuhan pelanggan regional menjadi rekomendasi yang diprioritaskan yang membentuk peta jalan dan pengembangan produk. Mereka akan menutup siklus umpan balik dengan pelanggan dan tim akun.

Membangun solusi, demo, dan prototipe Salesforce: Mereka akan secara mendalam mempelajari teknologi Salesforce dan bekerja sama dengan tim teknis untuk membangun solusi industri, demo, dan prototipe AI yang membuat teknologi tersebut dapat dipahami, memvalidasi kelayakan dan nilai bisnisnya, serta mendukung keputusan pelanggan.

Menerapkan wawasan kompetitif: Mereka akan memantau lanskap persaingan Salesforce dan dinamika pasar pelanggan untuk mendukung penentuan posisi, pilihan teknologi, dan strategi diferensiasi.

Anda Adalah Orang yang Kami Cari Jika... Seorang kandidat ideal harus menunjukkan:

Berorientasi pada pelanggan dan memiliki wawasan bisnis: Kemampuan untuk memahami ambisi pelanggan dan tekanan persaingan, mewakili kebutuhan mereka, serta mengaitkan rekomendasi dengan hasil yang terukur.

Dapat dipercaya dan kolaboratif: Komunikasi yang jelas, penilaian objektif terhadap alternatif, kritik yang konstruktif, serta kemampuan untuk membangun kepercayaan di antara pelanggan, manajemen produk, tim teknis, dan mitra.

Pola pikir pendiri dan rasa kepemilikan: Sikap yang optimis, semangat terhadap AI, dan kesediaan untuk terjun langsung. Mereka harus kreatif, mampu mengubah ketidakpastian menjadi tindakan, bereksperimen dengan bijak, serta bertanggung jawab atas hasil mulai dari ide hingga pelaksanaan.

Akan Lebih Baik Lagi Jika...

Kandidat ideal memiliki pengalaman industri/teknologi yang relevan dan kuat, serta sudah menjabat di level Direktur atau menunjukkan cakupan kepemimpinan, pengaruh eksekutif, dan rekam jejak yang memadai untuk menduduki peran Direktur. Mereka telah membangun kredibilitas industri yang mendalam melalui salah satu atau kedua jalur karier berikut:

Di dalam organisasi pelanggan industri: Berkembang dari peran teknologi praktis menjadi arsitektur senior atau kepemimpinan teknologi, dengan masa kerja yang cukup lama di industri sasaran dan tanggung jawab langsung untuk memberikan dan mengoperasikan solusi-solusi yang sangat penting bagi bisnis.

Atau, di dalam perusahaan penyedia teknologi atau solusi: Membangun karier yang berkelanjutan dengan melayani industri sasaran, naik ke posisi teknis atau penasihat tingkat senior, serta membimbing sejumlah pelanggan dalam mengambil keputusan teknologi yang kompleks dan menjalani transformasi.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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