About this role
What You Can Expect
- Oversees the entire operations, sales and marketing of Branch Office. Ensures smooth workflow and promote continuous improvement.
- Solving day to day problems and prevention of service failures.
- Attends and replies to operational inquiries by clients, agents and other partners in close coordination with operations team to avoid overlaps.
- Monitors and ensures that all job files are closed on time.
- Negotiates and conducts regular review/evaluation of rates from shipping companies and truckers. Establishes good partnership and rapport to all parties concerned.
- Conducts meetings with sales and operations people on a regular basis or as need arise. This is to review and assess the performance of the staff and the whole department.
- Monitoring and control of costs of Branch office.
- Ensures team integrity by effectively managing workloads, motivation and team-building.
- Identifies training needs of team members under coordination.
- Represents the company on Sea freight / Air freight operational related meetings which clients, shipping companies.
- Responsible that Jobs are profitable and reports loss making jobs with reason to MD Indonesia at the end of every month
- Reviews approval of billings from shipping companies and others operational related billings prior to request for payment by the Sea and Air freight operations staff concerned.
- Develops products and strategies under guidance and instruction of the Managing Director.
- Responsible for gross profitability of the entire department.
- Provision of monthly performance reports to the Managing Director.
- Drive forward product development with overseas partners, e.g. Sharing of Service Contracts.
- Responsible for the development of the company’s Project Logistics.
- Good knowledge of freight forwarding and logistics service.
- Good interpersonal and communication skill and a team player
Be able to communicate effectively with good command of Bahasa and English.
What You Bring
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 5–8 years of experience in freight forwarding and logistics, with at least 3 years in a managerial or leadership role.
- Strong knowledge of sea freight, air freight, customs clearance, and logistics operations.
- Proven track record in branch management, business development, sales growth, cost control, and profitability management.
- Strong leadership, people management, negotiation, and problem-solving skills.
- Excellent customer relationship management and business networking capabilities.
- Strong commercial acumen with the ability to develop business strategies and achieve revenue and profitability targets.
- Proficient in English and Bahasa Indonesia, both written and spoken.
- Willing to be based in Surabaya.