About this role
What You Can Expect
- Make outbound calls to prospective customers using the data and leads provided.
- Speak with businesses to understand their freight and logistics requirements.
- Identify potential sales opportunities and gather key customer information
- Arrange meetings for Business Development Managers with suitable prospects.
- Brief Business Development Managers ahead of meetings, ensuring they have the information they need about the customer and opportunity.
- Follow up on leads from marketing campaigns and other internal sources.
- Manage and grow your own set of customer accounts, providing and following up and quotations.
- Work with colleagues across the business to provide customers with the right solutions and pricing.
- Keep customer records and sales opportunities up to date in our CRM, regularly reviewing your pipeline and identifying opportunities that may be suitable for handover to a Business Development Manager.
- Work towards agreed activity, meeting and sales targets.
- Take part in team meetings, training sessions and one-to-one reviews to support your development.
- Learn about Rhenus services, the logistics industry and the sales process to build your knowledge and confidence.
- Work towards agreed activity and sales targets, with performance measured through call activity, meetings booked, opportunities created and gross profit generated.
What You Bring
- Confident communicator with the ability to build rapport and engage with customers over the phone.
- Positive, motivated and willing to learn.
- Good listening and questioning skills, with the ability to understand customer requirements.
- Well organised, with good attention to detail and the ability to manage multiple tasks.
- Comfortable working towards targets and delivering results.
- Strong customer focus and a professional approach.
- Able to work independently and as part of a team.
- Good IT skills and the ability to learn new systems quickly.
- Desirable
- Experience in freight forwarding, logistics, shipping or another business-to-business (B2B) sales or customer-facing role.
- Basic understanding of air and ocean freight, including FCL, LCL and Incoterms.
- Experience using Microsoft Dynamics or a similar CRM system.
- GCSE (or equivalent) in English and Mathematics (Grade 4/C or above).·
- Good standard of written and verbal communication.
- Competent user of Microsoft Office applications, including Outlook, Word and Excel