About this role
Job summary
NHS England leads the NHS in England to deliver high-quality care for all. We support NHS organisations to improve outcomes for patients and communities, achieve best value for taxpayers and drive continuous improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts.
This role sits within Systems, Transactions and Operations (STO) in People and Organisational Development. STO delivers efficient, accurate and customer-focused HR, OD and recruitment services across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team works in a centralised service model with a strong focus on confidentiality, accuracy and customer service.
Main duties of the job
We are looking for a STO HR Operational Support Administrator to provide high-quality administrative and transactional support across HR, OD and recruitment services. You will play a key role in supporting end-to-end processes, maintaining accurate records and acting as a first point of contact for routine and sometimes confidential queries.
This is a varied role suited to someone who is organised, detail-focused and committed to delivering a positive experience for colleagues, managers and candidates.
Key Responsibilities
Provide effective administrative and transactional support across HR and recruitment operations Act as a first point of contact, responding to routine queries and escalating issues appropriately Accurately input, update and maintain data across HR, recruitment and workforce systems Manage shared inboxes, correspondence and records efficiently Support projects through action tracking, document control and maintenance of logs Work collaboratively with colleagues to deliver a consistent, customer-focused service, supporting the delivery of service level agreements and key performance indicators for the function Maintain confidentiality and comply with GDPR and information governance requirements at all times Please note that this role will be 100% in person working at the NHS England Office in Leeds.
About us
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description Job responsibilities
What Were Looking For:
Essential
GCSE level education, including English and Mathematics Knowledge and skills in the use of Microsoft Office products including Word, Excel and PowerPoint Experience working in an office or teambased administrative environment Understanding of confidentiality, GDPR and information governance Experience using IT systems for accurate data entry and record management Strong written and verbal communication skills Attention to detail to deliver right first time responses to queries A professional, organised and customerfocused approach Ability to work on own initiative within defined policies and procedures, and as part of a team Ability to attend the NHS England offices at Wellington Place, Leeds 100% of the working week Desirable
Ability to use AI Equality, Diversity and Inclusion
NHS England is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all sections of the community and are committed to equality, diversity and inclusive working practices.
The band for this role is subject to full evaluation and is indicative at the time of advert.
This role will be recruited via an in person assessment centre day which will take place between 0900 and 1700 on the 5th June 2026 in Wellington Place, Leeds, LS1 4AP. There are no alternative dates or locations for this assessment centre.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
You can find further details about the job, in the attached Job Description and other supporting documents.
Please note that the reason for the fixed term of this contract is short term vacancy.
Person Specification
Qualifications Essential
Level 3 qualification in Business Administration or equivalent experience Level 2 English and Maths
Skills Essential
Experience of working in an administrative environment using computerised data systems Experience of using IT systems for data entry and record management, and knowledge of Microsoft Office including Word and Excel
Knowledge Essential
Good understanding of customer service Understanding of confidentiality, GDPR and information governance
Employer details Employer name NHS England
Address Wellington Place
7-8 Wellington Place
Leeds
LS1 4AP
United Kingdom
Employer's website https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)