Mgr - Clinical (Urgent Care) @ Reidhealth

6050 RHPA- Reid Urgent Care- RichmondSchedule: Salaried

About the Position

The Clinical Manager is responsible for the daily clinical and administrative operations of three assigned practice locations. Reporting to the Service Line Director, this position provides direct supervision and leadership to clinical and front-office staff, ensuring efficient practice operations, high-quality patient care, regulatory compliance, and consistent operational standards. The Clinical Manager supports service line objectives through effective personnel management, resource coordination, performance monitoring, and continuous process improvement while fostering a culture of accountability, collaboration, patient safety, and service excellence.

Overview of Responsibilities

• Provides day-to-day clinical and operational leadership for three assigned practice locations, ensuring safe, efficient, high-quality, patient-centered care in alignment with Reid Health and Reid Health Physician Associates (RHPA) standards.
• Directly supervises clinical and administrative staff across assigned locations, including staffing, scheduling, attendance management, performance evaluations, coaching, employee development, and corrective action in accordance with organizational policies.
• Supports the Service Line Director in implementing strategic priorities, operational initiatives, service line goals, and organizational performance expectations.
• Oversees daily practice operations, including patient access, registration, scheduling, clinical workflows, patient flow, provider support, and coordination of clinical and administrative services.
• Evaluates staffing needs and coordinates personnel assignments and resources across locations based on patient volumes, provider schedules, operational demands, and established productivity expectations.
• Leads employee onboarding, orientation, training, competency validation, and ongoing professional development to ensure staff possess the knowledge and skills necessary to perform assigned responsibilities.
• Promotes employee engagement, teamwork, accountability, and professional growth through consistent communication, mentoring, performance feedback, and timely resolution of staff concerns.
• Serves as the primary operational resource and point of escalation for staff, providers, and patients, independently addressing routine concerns and escalating significant issues to the Service Line Director as appropriate.
• Collaborates with providers, interdisciplinary teams, and organizational leadership to ensure effective communication, coordinated patient care, and consistent operational practices across locations.
• Monitors clinical and administrative processes, including patient triage, diagnostic testing, referrals, prior authorizations, patient communication, documentation, and follow-up activities to ensure timely, accurate, and efficient service delivery.
• Oversees Epic workflows, documentation accuracy, results management, insurance verification, charge capture, payment collection processes, and applicable revenue cycle activities in collaboration with appropriate organizational departments.
• Monitors compliance with clinical protocols, quality standards, patient safety practices, infection prevention requirements, regulatory guidelines, and organizational policies through routine observation, audits, and performance review.
• Identifies opportunities for clinical and operational improvement, implements standardized workflows, and evaluates outcomes to enhance efficiency, patient satisfaction, staff performance, and quality of care across locations.
• Ensures appropriate maintenance and availability of clinical supplies, equipment, laboratory resources, and practice environments to support safe and uninterrupted operations.
• Promotes responsible utilization of human, financial, and material resources, including staffing productivity, supply management, operational expenses, and cost-conscious decision-making.
• Assists the Service Line Director with budget monitoring, operational reporting, productivity analysis, staffing recommendations, and implementation of service line initiatives.
• Maintains a consistent leadership presence across assigned locations, proactively identifying operational needs, supporting staff and providers, and ensuring accountability for established expectations.
• Provides direct clinical or administrative support within professional qualifications and scope of practice as needed to maintain appropriate coverage, continuity of care, and operational efficiency.
• Addresses patient concerns and service recovery opportunities while promoting a culture of compassion, professionalism, patient safety, and service excellence.
• Ensures compliance with confidentiality requirements, applicable laws and regulations, organizational policies, and established standards of professional conduct.
• Performs additional duties as assigned by the Service Line Director to support service line operations and organizational objectives.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Education Required: Graduate of an accredited school of practical nursing (LPN) or may consider years of clinical experience in lieu of LPN (Medical Assistant)
• Experience Required: 3 years clinical experience in a practice or clinic setting

Licensure & Certification

• Licensure: Licensure in the State of Indiana and/or Ohio as a Licensed Practical Nurse
• Clinical experience of at least three years may be considered in lieu of LPN licensure.
• Certifications: BLS