About this role
Location: Wimborne (onsite)
Hours: 37 hours per week
Contract: Permanent, Full time
Salary: £25,877.80 - £28,453.64 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role
This is an administrative support role within Waythrough, helping to ensure the service runs smoothly and efficiently. You will be a key point of contact for clients, visitors and partner organisations, providing a welcoming and professional first impression while supporting the team with the day-to-day running of the service.
What you'll do
You will manage telephone calls, emails, referrals and appointments, ensuring enquiries are responded to promptly and people are directed to the right support. You will maintain accurate records, update databases, assist with data collection and reporting, and support the service in meeting its quality and performance standards.
You will also help organise meetings, room bookings, events and outreach activities, maintain office supplies and equipment, support petty cash administration, and provide general administrative cover to colleagues when needed.
What we're looking for
We are looking for someone who is organised, approachable and reliable, with strong communication and administrative skills. You should have good attention to detail, be confident using IT systems and databases, and be able to manage competing priorities while maintaining accurate records.
You will need to be comfortable working with people from different backgrounds, handling enquiries sensitively and professionally, and working collaboratively with colleagues and partner organisations. A commitment to Waythrough's values of being kind, courageous and respectful is also essential.
To view the full JD please click here.click here
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: [email protected]
Closing Date
2026-11-27