About this role
Job summary
We have an exciting opportunity for an Administration Assistant to join the General Surgery team.
The successful applicant will have good IT skills and will need to be able to work alongside multiple teams. Good telephone skills, confidence and a positive helpful manner is essential.
Main duties of the job
Provide an efficient and comprehensive administrative support service for the Secretary/PA, prioritising work to ensure deadlines are met. Fully conversant with all Microsoft applications, word processing, Microsoft publisher, producing presentations using PowerPoint, maintaining databases on excel and access. Using Microsoft Office applications to produce letters, memos and other documents as requested. Answering telephone calls promptly and courteously, assisting the caller or redirecting the call as appropriate. Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary. Opening and dealing with incoming correspondences as appropriate.Undertaking photocopying tasks as and when required. Responsible for ensuring photocopier is maintained, liaison with the company engineer and ensuring stocks of peripherals are available. Maintain an efficient filing system ensuring all information is filed accurately and promptly. Prepare papers as requested. Retrieve Medical records and update tracking system. Support other staff as requested in a professional manner with various administration duties.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job description Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.
Person Specification
Education Essential
Educated to GCSE standard with Maths and English Grades A-C NVQ 2 Business Admin or equivalent experience
Desirable
RSA stage I /RSA stage II Information Governance training
Experience Essential
oExperience with computer database input and related equipment oData entry experience oGeneral office experience of photocopiers, faxes, printers etc oTelephone Reception duties experience
Desirable
oExperience of working with hearing impaired/ Care environment oKnowledge of creating data reports using either Microsoft Access / Excel oGood working knowledge of SEMA Helix
Knowledge and Skills Essential
oUnderstand confidentiality oSkills in planning and prioritising own workload. oKeyboard skills and data entry
Desirable
oCustomer Care Training oCommitted to personal development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
United Kingdom
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)