About this role
Job summary
This is a great opportunity to join a friendly and supportive GP practice team as a Receptionist, where you will be the first point of contact for our patients. You will play a key role in creating a welcoming, calm, and professional front-of-house experience, helping patients access the right care at the right time.
We are looking for someone who enjoys working with people, communicates clearly, and can stay organised in a busy environment. In return, youll be part of a supportive team where your contribution really matters every day, helping to deliver high-quality patient care and a positive experience for everyone who walks through our doors.
We are looking for someone to work 3 or 4 days per week. Hours/days can be defined within interview.
Main duties of the job
The Receptionist will provide a professional, confidential, and efficient front-line service to patients and the wider practice team, ensuring a high standard of customer care at all times.
Key duties include:
Handling patient enquiries via telephone, online systems, and in person in a calm, professional, and efficient manner
Booking, amending, and managing patient appointments accurately
Processing patient requests and relaying messages appropriately within the practice team
Supporting clinicians and colleagues with day-to-day administrative tasks
Maintaining accurate patient records in line with practice procedures and confidentiality requirements
Ensuring reception and waiting areas are clean, organised, and well-presented
Following all practice policies, SOPs, and CQC requirements
Carrying out opening/closing procedures for the practice where required
Handling prescriptions, supplies, and basic administrative processes where applicable
Supporting general practice operations and undertaking other reasonable duties as requiredWorking Arrangements
The postholder will be required to work flexibly across all three practice sites, as needed, to support service delivery and ensure consistent patient care across the organisation.
About us We are a welcoming and patient-focused GP practice committed to delivering high-quality, accessible healthcare to our community. Our team is made up of dedicated clinical and non-clinical staff who work closely together to ensure patients receive a safe, efficient, and compassionate service at every stage of their care.
We pride ourselves on creating a supportive and collaborative working environment. Our culture is built on strong teamwork, open communication, and a shared commitment to continuous improvement.
Our practice values guide everything we do:
Integrity acting with honesty, professionalism, and consistency in all our work
Kindness treating patients and colleagues with compassion, respect, and empathy
Quality striving for high standards in patient care and service delivery
Transparency communicating openly and working in a clear, accountable way
Working here means being part of a team that supports one another, values wellbeing, and takes pride in making a real difference to patients every day.
Job description Job responsibilities
Key Responsibilities
1. To professionally and confidentially support patients and clinicians to ensure a high standard and efficient service
2. Answering telephone calls: Responsible for providing the 'Best' Customer Service, every call...every patient.
a. Ensure the call itself, is handled efficiently, accurately and timely, whilst maintaining a warm, calm and professional approach.
b. Efficiently and appropriately submit patient requests via our online triage system with the upmost discretion
c. Book patients into appointments accurately by collection and recording of patient data
d. Efficiently and appropriately relaying messages to any other member of the practice team and associated staff in the appropriate way.
3. Keep the reception and waiting room areas clean and tidy, making sure the area is hazard free
4. Manage the patient information on the notice boards and ensure information is current and tidy
5. Manage patient expectations and deliver an appropriate service
6. Assist and support other staff, both clinical and non-clinical in the day to day running of the admin and reception areas
7. Be responsible for opening/closing branch surgeries and following procedures to ensure the surgery is secure
8. Undertake daily tasks as allocated by your line manager
9. Inputting data to the patients record in accordance with guidance
10. Handling monies in line with company policies
11. Adhering to relevant SOPs
12. Dealing with enquiries flowed to the Reception team in professional and appropriate manner.
13. All other tasks associated with Health Care administration
14. Distribute pre-prepared medications to dispensing patients as per Dispensers instructions
15. Ensure security checks are made for patients before providing information or supplies, such as prescriptions
16. Restock reception supplies on the front desk and regularly clear prescription and filing areas three monthly
17. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
18. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
19. To assist the Management Team with all clerical and administrative duties as required.
20. Such other duties as may reasonably be delegated.
Person Specification
Experience Essential
* Experience in a reception, administrative, or customer service role * Experience working with the public in a busy environment * Experience working effectively as part of a team * Excellent communication and interpersonal skills * Ability to deliver a professional, calm, and empathetic service * Strong organisational skills and ability to prioritise workload * Accurate data entry and attention to detail * Confident use of IT systems * Understanding of confidentiality and data protection * Awareness of high standards of customer service * Professional, friendly, and approachable manner * Able to work well under pressure in a fast-paced environment * Flexible, reliable, and a strong team player
Desirable
* Previous GP practice or healthcare experience * Experience using clinical systems (SystmOne) * Experience/Ability working across multiple sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Beech Tree Surgery
Address 68 Doncaster Road
Selby
YO8 9AJ
United Kingdom
Employer's website https://www.beechtreesurgery.co.uk/ (Opens in a new tab)