About this role
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Minimum Requirements
- Namibian Citizenship.
- Grade 12 with minimum of 25 points.
- Tertiary qualification will be an advantage
- 1-3 years relevant experience.
- Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint).
- Ability to analyse, Interpret and action client accounts.
- Ability to prioritise and meet deadlines.
- Strong administrative skills.
Job Specification
- Perform daily collections administration tasks in payroll collections and EFT collections and legal recoveries including pay-date-management.
- Meet daily/ weekly targets.
- Timely and effective collection of instalments.
- Ensure cases are worked within the required Quality standards and turnaround time.
- Improve the overall collections performance and legal recoveries and reduce debt write-off.
- Compile and dispatch monthly instalment due lists to clients.
- Make outbounds calls in accordance with predetermined schedules.
- Follow up on arrear instalments via telephone in adherence with productivity standards.
- Ensure correct matching of receipts.
- Attend and resolve client queries.
- Drive Proactive management of client file; and
- Provide ad-hoc and weekly reporting as and when required.
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Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
Collaborates
Communicates Effectively
Drives Results
Ensures Accountability
Plans and Aligns
Tech Savvy
Education
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
18 November 2026 , 23:59
The Old Mutual Story!