About this role
WHO WE ARE
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Senior Lead, Financial Processing Services (SG & MY) – AVP
Role Purpose
Lead the Financial Processing Services function across Singapore and Malaysia, overseeing cardholder transactions, merchant transactions, and merchant support operations. The role is responsible for driving operational excellence, strong risk and control governance, regional standardisation, and transformation initiatives to improve efficiency, service quality, and customer outcomes.
Key Responsibilities
- Lead and manage end-to-end Financial Processing Services operations across SG and MY.
- Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
- Manage merchant support activities, including enquiry resolution and settlement investigations.
- Drive operational performance, productivity, service quality, and SLA achievement.
- Strengthen risk, control, audit, and regulatory compliance across all processes.
- Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
- Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
- Develop and lead high-performing teams, including succession planning and capability building.
Requirements
- Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
- Proven leadership experience managing teams and complex operational processes.
- Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
- Track record in leading transformation, automation, and process improvement initiatives.
- Strong stakeholder management, problem-solving, and people leadership capabilities.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.