About this role
Job summary
Boultham Park Medical Practice is seeking a friendly enthusiastic and professional person to increase the capacity of a busy reception team to help provide a first class service to all our patients.
The reception team provide the first point of contact to anyone contacting the surgery and therefore must be able to present a positive and helpful welcome to all.
Your hours will be spread over 2-3 days.
Some additional hours will be required to cover holidays and sickness.
The starting holiday pay is 22 days pro rata, plus bank holidays and birthday day. NHS pension scheme and sick pay scheme.
Main duties of the job
The Reception team are key to the successful functioning of the Practice and are involved in patient care and advice from their very first point of contact. The job is rewarding but can be demanding and resilience to be able to cope in a busy environment is essential to the role.
The successful candidate will have, or have the ability to quickly learn, good interpersonal skills and confidence to engage with patients either face to face or via the telephone.
Use of the Practice clinical system is essential to the role and training will be provided. Attention to detail and confidence and familiarity with the use of IT, including basic MS Office software and emails, is a requirement of the successful applicant.
Practice opening hours are 0800-1830 Mon-Fri. We also have late evening, currently on Tuesdays, and on Friday evenings and weekends on a rota basis. The successful candidate will need to be flexible in their working hours and be able to cover sickness/leave absences of colleagues.
About us
Boultham Park Medical Practice is an urban GP Practice located just to the south of the centre of the city of Lincoln. Our clinical team comprises 2 GP Partners 1 Pharmacy Partner, 3 salaried GPs, an Advanced Nurse Practitioner, and a team of Practice Nurses and Healthcare Support Staff. The clinical team is supported by the all important reception and admin support teams who are essential in making the the practice work efficiently.
We are a hard working mutually supportive team, renowned for being professional and friendly. We are looking for the successful candidate to be of the same calibre and with a similar work ethic in order to maintain and enhance team cohesion and effectiveness.
Job description Job responsibilities
JOB DESCRIPTION
BOULTHAM PARK MEDICAL PRACTICE
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
HOURS: 12 hours per week with additional overtime.
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professionalSignposting patients to the most appropriate local service and / or clinician Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterLocking up of practice premises and maintaining security in accordance with practice protocols Security and Confidentiality:
Locking up of practice premises and maintaining security in accordance with practice protocolsIn the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Maintain currency in designated areas of statutory and mandatory training Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Qualifications Essential
Minimum GCSE Grade C (or equivalent) - English Minimum GCSE Grade C (or equivalent) - Maths
Desirable
Basic IT qualification
Experience Essential
Previous experience while desirable is not essential. A warm, calm and friendly manner with patients is essential. Full training will be given.
Desirable
Previous Customer Service experience is desirable but not essential Previous GP Practice experience is desirable but not essential
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Boultham Park Medical Practice
Address Boultham Park Medical Practice
Boultham Park Road
Lincoln
LN6 7SS
United Kingdom
Employer's website https://www.boulthamparkmedicalpractice.co.uk/ (Opens in a new tab)