About this role
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Sr. Service Sales Specialist
Location(s)
São Paulo
Job Description
PURPOSE
We are seeking a proactive, results-driven professional with strong commercial skills to join our Service & Support team. This position will be responsible for driving service contract sales growth within PerkinElmer's installed base by identifying, developing and converting opportunities into sales through proactive customer engagement.
The ideal candidate will demonstrate excellent communication, negotiation, and relationship-building skills, combining a strong field sales approach with the ability to manage administrative processes and collaborate effectively with internal teams.
Represent PerkinElmer professionally in all customer interactions, strengthening customer relationships, identifying business opportunities, and contributing to sales objectives through a customer-focused and continuous improvement mindset.
This position follows a hybrid work model.
RESPONSIBILITIES
Identify and develop service contract sales opportunities within PerkinElmer's installed base.
- Conduct face-to-face customer visits to assess needs, present service solutions, strengthen relationships and drive sales.
- Proactively manage sales opportunities throughout the sales cycle, from opportunity identification and qualification to negotiation and closing.
- Manage the complete commercial and administrative lifecycle of assigned service contracts.
- Maintain an accurate sales pipeline, ensure timely follow-up on opportunities and keep customer and sales information updated in SAP/Salesforce CRM system.
- Collaborate closely with Inside Sales, Field Service and other internal teams to ensure efficient commercial processes and positive customer experience.
- Achieve assigned sales targets (AOP) and actively contribute to continuous improvement initiatives.
BASIC QUALIFICATIONS
- Bachelor’s degree in business administration, Engineering, Chemistry, Commercial Management, Marketing or related fields.
- 3+ years of experience in technical sales, field services, customer service or commercial account management.
- Experience using SAP and Salesforce CRM system.
- Knowledge of commercial processes, quotation preparation, order management and administrative follow-up.
- Fluency in Portuguese and strong proficiency in English, both written and spoken.
- Excellent negotiation, communication, interpersonal and organizational skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to manage multiple priorities while balancing field sales activities with contract administration responsibilities.
- Willingness to travel and conduct frequent customer visits.
PREFERRED CHARACTERISTICS
- Background in analytical instrumentation, laboratory equipment or specialized technical services.
- Knowledge of maintenance contracts, aftermarket services and installed base management.
- Experience working in a multinational company or regulated environment.
- Advanced Excel and Microsoft Office skills.
- Familiarity with import processes, regulatory requirements and continuous improvement methodologies.