About this role
Job summary
The Deputy Reception Manager will act as a support for our Reception Manager in a variety of tasks. We are looking for a team member with experience in General Practice and leading a team. The role will support our Reception Manager to cover 5 working days between 8:00-18:30 to help lead the reception team. We are looking for a full-time, permanent role. The working hours/days can be negotiable.
Main duties of the job
The candidate will be a motivated team player who is confident with IT and will be able to confidently lead the reception team in the absence of the Reception Manager. You will work closely with members of the wider practice, acting as a professional liaison with clinicians and admin teams to deliver a patient centred service. You will be flexible, reliable and able to multi-task in a fast paced environment.
About us
Ashfields Primary Care Centre is based in Sandbach Cheshire and supports nearly 29,000 patients. The reception team consists of 21 team members who work alongside, GPs, Nurses, Pharmacist and other administrative roles.
Job description Job responsibilities
Primary Responsibilities:
a. All tasks undertaken normally by the receptionist and providing leadership and support alongside the Reception Manager.
b. Supporting staff training.
c. Ensuring the smooth running of day-to-day reception duties and that all areas are covered.
d. Ensuring effective use of appointments system.
e. Ensuring all appropriate admin work is completed.
f. Supporting with new staff induction programs.
g. Supporting the Reception manager with staff rotas.
h. Act as a support to the management team and supporting implementation of strategies and goals.
i. Supporting the Reception Manager with staff performance feedback.
j. Providing consistency of service to patients and ensuring reception staff provide a high level of service.
k. Supporting monitoring of appointment and telephone systems to meet requirements linked to patient access and waiting times.
l. Support coordination or organisation of reception meetings and agendas.
m. Support with the creation and/or reviews of reception protocol and policies.
Secondary Responsibilities:
a. Partake in audits as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. Ordering and monitoring of stationery supplies
f. Organise and support on SEA or quality meetings.
g. Support and respond to patient complaints/concerns linked to reception
Person Specification
Qualifications Essential
- Educated to GCSE level or equivalent - GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification - NVQ Level 2 in Health and Social Care
Personal Qualities Essential
- Polite and confident - Flexible and cooperative - Motivated - Forward thinker - High levels of integrity and loyalty - Sensitive and empathetic in distressing situations - Ability to work under pressure
Experience Essential
-Experience of working with the general public - Experience of administrative duties
Desirable
- Experience of working in a health care setting - Experience in leading a team
Skills Essential
- Excellent communication skills (written and oral) - Strong IT skills - Clear, polite telephone manner - Competent in the use of Office and Outlook - Effective time management (Planning & Organising) - Ability to work as a team member and autonomously - Good interpersonal skills - Problem solving & analytical skills - Ability to follow policy and procedure
Desirable
- EMIS System awareness
Other requirements Essential
- Flexibility to work outside of core office hours - Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashfields Primary Care Centre
Address Middlewich Road
Sandbach
Cheshire
CW11 1EQ
United Kingdom
Employer's website https://www.sandbachgps.nhs.uk/ (Opens in a new tab)