About this role
- Manages a group of Client Service Managers (CSM) to deliver consistent and high-quality service to customers and brokers.
- Assists in recruiting, training, and developing team members.
- Responsible for developing annual objectives that support assigned account success, as well as accountable for team performance and development.
- Contributes to the development, implementation, and execution of the business plan and strategies.
- Responsible for managing external relationships (clients, agents/brokers, industry associations, etc.) and issue resolution.
- Manage assigned accounts, handling servicing aspects of relationships.
- Effectively partners and manages relationships with key internal stakeholders for mutual success.
- Establishes a leadership voice in the region by strengthening relationships across Field Ops, UW, Claims, Risk Control, and other key internal partners by sharing key service strategic initiatives and client updates.
- Identify opportunities for direct and indirect reports to make additional contributions to ensure the overall success of GRS.
- Assists Director of Client Service in the recruitment, hiring, training, and development of service team within region.
- Assists Field Operations and Underwriting with key prospects and renewals.
- Effectively leads, manages, and develops team to achieve organizational goals and deliver exceptional service to clients and brokers.
- Completes performance evaluations and provides targeted feedback and coaching.
- Drives GRS growth efforts by prospecting and developing relationships with select clients and their broker(s).
- In partnership with Field Operations and Underwriting, aim to secure off-cycle meetings and solicit submissions that result in quotes and new business.
- Drives partnership between key profit center(s) and Client Service by serving at the dedicated Service liaison.
- Responsible for knowing and communicating key strategies, results, market trends, etc.)
- Manages assigned accounts, handling servicing aspects of relationships.
- Partners closely with Claims and Risk Control to ensure consistent protocols, delivery of services, and business practices.
Advanced knowledge of commercial property/casualty insurance, risk management, and applicable state regulations Knowledge of underwriting, plan construction, pricing, service contracts, and funding/financial security agreement Ability to get work done through others (delegate), communicate effectively (including listening, making presentations, writing clearly, giving constructive feedback, etc.) get support from above, plan/organize work, analyze and solve problems, build relationships, and focus on the larger picture Ability to prioritize the things that will make the difference operationally, use time effectively, and develop/engage employees as normally acquired through a related bachelor`s degree and 7 years of experience, some of which should be in a leadership capacity A masters` degree, ARM designation or CPCU designation desired