About this role
Job summary
As a Team Administrator within the Child and Adolescent Mental Health Service (CAMHS), you will play a vital role in supporting the effective running of the service and ensuring a high-quality experience for children, young people, and their families.
The post holder will provide essential administrative and clerical support to ensure the smooth and efficient running of the service.
You will work closely with clinicians and other professionals to support the delivery of high-quality care to children, young people, and their families. This will include managing appointments, maintaining accurate records, handling enquiries, and supporting the day-to-day operations of the team.
The ideal candidate will be a team player with excellent communication and organisational skills, a keen eye for detail, and the ability to manage competing priorities in a busy environment. Experience of working in a healthcare or confidential setting and familiarity with NHS systems (such as RiO or similar) would be an advantage.
Main duties of the job
Acting as a first point of contact for service users, carers, and professionals, managing telephone calls, emails, and correspondence in a professional and sensitive manner.
Maintaining and updating electronic patient records (e.g. on RiO or other clinical systems) accurately and confidentially.
Supporting the coordination of appointments, meetings, and clinical diaries, including room bookings and minute-taking when required.
Assisting in the preparation and distribution of reports, letters, and other documentation to meet service deadlines.
Managing incoming and outgoing post and ensuring documents are processed and filed appropriately.
Liaising with internal departments, schools, social care, and other agencies to facilitate smooth communication and service delivery.
Monitoring and ordering office supplies and equipment, ensuring efficient use of resources.
Supporting data collection, reporting, and audit processes as required by the team or service manager.
Upholding confidentiality, data protection, and safeguarding standards at all times.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
NVQ 3 in Business & Administration or evidence of equivalent practical experience Good standard of secondary education; GCSE at Grade C or above, or equivalent A good standard of typing, RSA 3, or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Osborn Centre
Osborn Road
Fareham
Hampshire
PO16 7ES
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)