Bank Dental Receptionist/Administrator @ HCRG Care Group

Job summary

Are you a highly organized administrator with excellent customer service skills and a passion for helping people? We are looking for a professional and friendly Dental Receptionist/Administrator to join our Community Dental Service at Buryfields Clinic in Guildford. As the first point of contact for many patients, you'll play a key role in creating a positive experience, whether welcoming people into the clinic, managing appointments or supporting patients and healthcare professionals over the telephone.

This is a varied role combining reception, customer service and administrative responsibilities. You'll support the smooth day-to-day running of busy dental clinics, ensuring appointments are managed efficiently, patient records are maintained accurately and clinicians receive the administrative support they need to provide excellent patient care. We're looking for someone who enjoys working in a busy environment, can manage competing priorities and takes pride in delivering a high standard of service.

As you may be required to work across multiple Surrey sites, a full UK driving license and access to a car for work purposes would be advantageous. As a Dental Receptionist/Administrator, you'll be part of our valued Community Dental Service based at Buryfields Clinic, Guildford.

Main duties of the job

We are seeking a highly organized and customer-focused Dental Receptionist/Administrator to join our team at the Community Dental Service, Buryfields Clinic in Guildford. The role involves welcoming patients, managing appointments, and providing support to patients and healthcare professionals over the phone. You will ensure the smooth day-to-day running of dental clinics by efficiently managing appointments, maintaining accurate patient records, and providing necessary administrative support.

This role suits someone who enjoys working in a busy environment, can manage competing priorities, and is committed to delivering high-quality service. The role may require traveling across multiple Surrey sites, so a full UK driving license and access to a car is advantageous. The position offers access to exclusive rewards and benefits such as discounts on everyday purchases, access to wages as earned, and support for mental and physical well-being.

About us

HCRG Care Group is committed to providing excellent community health services. By joining their team as a Dental Receptionist/Administrator, you become part of a dedicated group focused on delivering high-quality patient care and ensuring efficient clinic operations. HCRG Care Group values its employees, providing access to exclusive rewards and benefits, including discounts on everyday purchases, mental and physical well-being support, and opportunities for career development and professional growth. Their goal is to change lives by transforming health and care, and they encourage an open culture where staff can contribute ideas to improve services. HCRG Care Group prioritizes creating a positive experience for patients and staff alike and seeks individuals who are reliable, patient-focused, and dedicated to providing outstanding service to join their team.

Job description

Job responsibilities

Package Description

• You'll play a vital role in supporting patients, clinicians and colleagues, helping to ensure our clinics run smoothly while delivering an excellent experience for everyone who uses our service.

You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face-to-face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care

Main Responsibilities

As a Dental Receptionist/Administrator, you will

• Provide a professional, welcoming and helpful reception service for patients, carers and healthcare professionals
• Manage appointment bookings, cancellations and clinic schedules to maximize clinic capacity
• Answer telephone calls and respond to enquiries professionally and efficiently
• Maintain accurate patient records and update information on electronic systems
• Manage referral, waiting and recall processes to support timely patient access to services
• Prepare clinic lists and support clinicians with the administration required for patient appointments
• Process incoming and outgoing correspondence, referrals and reports
• Support the management of patient documentation, records, scanning and filing
• Liaise with colleagues and partner services to support patient care pathways
• Produce letters, reports and other administrative documentation as required
• Ensure patient information is handled confidentially and in line with data protection requirements
• Contribute to the continuous improvement of administrative processes and patient experience
• Work collaboratively as part of the wider dental and administrative team

The Ideal Candidate

You will be a professional, organized and approachable individual who enjoys working with people and delivering excellent customer service.

You will have

• Good general education, including a good standard of written and spoken English
• Previous experience in an administrative, reception or customer service role
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to priorities a varied workload
• Good IT skills and confidence using electronic systems
• Experience using Microsoft Outlook, Word and Excel
• The ability to work accurately and pay close attention to detail
• The ability to work effectively as part of a team
• A positive and professional approach to dealing with patients, colleagues and external stakeholders
• The ability to remain calm and effective in a busy environment

It would be advantageous if you also have:

• An NVQ Reception/Administrator qualification or equivalent
• Previous experience working within a dental, healthcare or NHS setting
• Experience managing appointments, waiting lists or referral processes
• A full UK driving license and access to a vehicle

Most importantly, we're looking for someone who is reliable, patient-focused and committed to delivering a high-quality service to both patients and colleagues.

Person Specification

Qualifications

Essential

• Good general education with a good standard of written and spoken English. Previous experience in an administrative, reception or customer service role. Excellent communication, interpersonal, and organizational skills. Strong IT skills with experience using Microsoft Outlook, Word, and Excel. Ability to work accurately, pay close attention to detail, and work effectively as part of a team. Positive and professional approach to dealing with patients, colleagues, and external stakeholders. It is advantageous to hold an NVQ Reception/Administrator qualification or equivalent. Previous experience working within a dental, healthcare, or NHS setting, and managing appointments or referral processes is also desirable. A full UK driving license and access to a vehicle are advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Guildford

GU2 4AX

United Kingdom

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)