About this role
Job summary
Job title: Bank Receptionist/Administrator Location: Northumberland Avenue Salary: £13.25 per hour, full time £25,837.50 Hours: Bank Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities
As a valued member of the Operose Health team, your key duties will inc
Main duties of the job
The job of Bank Receptionist/Administrator at Operose Health involves working at Northumberland Avenue on a temporary bank basis with a salary of £13.25 per hour (full-time £25,837.50). The main responsibilities include responding to patient queries, managing appointment requests, processing prescription requests, and maintaining patient records and confidentiality. Candidates need reception or customer care experience, good communication skills, basic PC skills, and the ability to work within procedures. Prior NHS experience is welcomed but not essential.
About us
Operose Health is dedicated to delivering local primary care on a large scale with the aim of improving access, outcomes, and patient experience. They emphasize the values of caring, ambition, resourcefulness, and excellence, striving to create a supportive and empowering environment for both patients and staff. Operose Health aims to transform the patient experience and revolutionize primary care, ensuring they deliver high-quality services by listening, being compassionate, and supporting lifelong learning.
Job description
Job responsibilities
Job title: Bank Receptionist/Administrator
Location: Northumberland Avenue
Salary:£13.25 per hour, full time £25,837.50
Hours: Bank
Help us to deliver great primary care by improving access, outcomes and patient experience.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities
As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate
What we look for in new colleagues:
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidently and data security.
- Previous experience of working in the NHS is welcome but not essential.
Person Specification
Qualifications
Essential
- Reception or customer care experience is essential. Basic PC skills such as Word, Excel and email. Able to work within processes, maintain confidentiality and data security. Previous NHS experience is welcome but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Operose Health
Address
Operose Health
Essex
SS1 2TH
United Kingdom
Employer's website
https://www.operosehealth.co.uk/ (Opens in a new tab)