About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As an Assistant Housekeeping Manager, you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Supervise daily housekeeping operations: Oversee guest rooms, public areas, laundry, and linen management to support smooth daily operations.
- Maintain cleanliness and quality standards: Conduct regular room inspections and quality checks, ensure guest rooms are ready for arrival, and uphold hotel cleanliness standards and brand requirements.
- Coordinate with other departments: Work closely with Front Office, Engineering, and other hotel departments to address operational needs and ensure efficient service.
- Support cost and inventory management: Assist with departmental budgeting and cost control, and maintain accurate inventory records.
- Track departmental performance: Maintain productivity and training records, support month-end reporting, and monitor departmental key performance indicators (KPIs).
- Drive service improvements: Review guest feedback, implement corrective actions, and support initiatives to improve housekeeping quality.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- A minimum of 5 years of housekeeping experience in a hotel environment.
- Strong leadership and team management skills.
- Ability to communicate effectively with outsourced service providers and other hotel departments.
- Good knowledge of housekeeping operations, room inspection standards, and hotel standard operating procedures (SOPs).
- Proficiency in Microsoft Office applications.
- Flexibility to work varied schedules, including weekends and public holidays.
The following experience, skills, and qualities are preferred:
- A minimum of 1 year of supervisory experience.
- English communication skills.
- A proactive, enthusiastic, and results-oriented approach.
- A strong sense of ownership and accountability.
- Excellent teamwork and collaboration skills.
- A positive attitude and a commitment to continuous improvement.