Assist in keeping the lobby areas clean at all times.
Keep all guest belongings for safe-keeping in an orderly manner and enter in the luggage storage control sheet for the luggage room.
Follow-up action in logbooks to assure they have been acted without delay.
Make a significant and continuous effort to increase your professional knowledge, to improve your job skills, and to achieve the goals in your career development plan.
Ensure all guests and service elevators are kept clean at all times.
To be careful by not damaging the lift walls, or corridor walls when using the trolleys.
Maintain the conditions of the equipment, e.g. polishing the trolleys, etc.
To have a complete knowledge of the hotel product including room rates, Convention facilities, Food & Beverage Outlets and other hotel facilities.
Attend all training sessions and courses, briefings and meetings as required.
Put into practice all training received, especially training relating to job knowledge and skills, and the hotel’s culture.

Greet the guests and offers assistance, directs guests to the check-in counter.
Handle all guest’s luggage both arrivals and departures are well and prompt handling within minimum standard respond time.
Load/Unload the luggage into the guest’s vehicles, counts the number of pieces of luggage and confirms this with the guest as well as issue claim luggage receipt to the guest.
Deliver all items received via concierge, desk Bell Caption desk to the guest’s room and executive office.
Deliver morning newspaper to all guest rooms, restaurant outlet when perform duty on overnight shift.
Assist in moving guest’s belonging for room change and performs paging with the hotel premises.
Directing and/or accompanying guests to the where they would like to go within the hotel but are uncertain of the location.
Perform as Valet park cars when necessary.
Coordinate with Bell services team members to escort guests to/from their rooms as appropriate.
Attends to all guest inquiries, comments and requests at the desk and over the telephone, in a courteous and professional manner.
Attends to guest needs and maintain good relations with hotel guest, patrons, corporate accounts and positive contacts with government units or agencies to encourage repeat business.

Encourages team work and spirit in all areas of the department
Ensure the cleanliness and tidy of the working station and ensure all equipment is working properly.
Maintain effective communication and close working relationships between the Front Office and all departments.
To be fully conversant with the hotel emergency and evacuate procedure.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Maintaining the cleanliness, neat and being well-groom appearance at all times during on duty.
Ensures that employees report for duty punctually, maintaining a high standard of personal grooming, wearing the correct uniform, nametag and fit for work at all time.
Show a positive, energetic and caring attitude at all times towards fellow staff, our guests, and our suppliers.
Actively support the hotel’s team culture, and help to achieve the goals of the hotel’s vision.
Performs other duty as directed by the Bell Captain, Senior Concierge, Chief Concierge and other senior management member.
Maintains proper coordination with other departments and in the section.
Actively support the work and decisions of all teams and committees.
Show a strong commitment to achieve the goals of your personal mission statement.

Bell Attendant @ Hilton Hotels

About this role