About this role
Maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
- 2. Ability to interact with guests, providing full knowledge and assistance for maximum guests’ usage in an outgoing and positive but unobtrusive manner.
- 3. Perform a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and team members.
- 4. Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
- 5. Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- 6. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
- 7. Create new and exciting exercises and activities for guests.
- 8. Maintain a safe working environment and ensure proper handling of equipment by all health department regulations.
- 9. Oversee the cleanliness and orderly presentation of the Fitness center, Pool and Kids playground.
- 10. Assist in interviewing, recruiting, measuring, and evaluating all Spa and Fitness Team Members.
- 11. Seek guidance and support to ensure that all the standards are implemented and always maintained.
- 12. Report maintenance requests to relevant departments within the set procedure and follow up through appropriate channels.
- 13. Aware of local and international fitness trends. Motivated and approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
- 14. Facilitate the training and career development culture in the department.
- 15. Ensure all Conrad Icons and Brand standards are compiled to and reviewed on a regular basis.
- 16. Pro-actively manage the QA process.
- 17. Engage in the welcome and recognition of VIP guests.
- 18. Handle queries and complaints in a timely, efficient and diplomatic manner.
- 19. Identify and suggest all possible ways to increase quality, range and value for money of all the health club items available throughout the property.
- 20. Involve in the establishing, following and monitoring of financial plans.
- 21. Ensure cost control practices are implemented and followed.
- 22. Encourage teamwork and spirit in all areas of the department.
- 23. Ensure that all departmental team members are aware of the department mission & goal.
- 24. Ensure that all departmental team members are aware of the brand standard.
- 25. Develop all team members of the department with appropriate training and coaching.
- 26. Ensure that training needs are identified, addressed, and reported to Wellness Manager.
- 27. Familiar with all HR policies and procedures and embraces such in the department.
- 28. Schedule and conduct regular and targeted departmental training for all levels.
- Min. 4 years experiences in Physical Training
- Sport Science Degree
- 3-5 Years of related experience