About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Support Client’s lead-to-order process across Oracle Sales Cloud (CX Sales), Oracle CPQ and their hand-off into Order Management, ensuring quotes, configurations and pricing flow correctly into orders.
Key Responsibilities
- Resolve L2 incidents and requests in Oracle CX Sales (leads, opportunities, accounts) and Oracle CPQ (configuration, pricing, quoting, approvals).
- Support quote-to-order integration between CPQ and Order Management, including pricing and product data issues.
- Maintain CPQ configuration rules, pricing tables, document templates and approval workflows.
- Analyse root causes of recurring issues and propose permanent fixes or enhancements.
- Prepare functional specs and test cases; support regression testing for quarterly updates and UAT.
Required Skills & Experience
- 4 to 8 Years relevant experience
- Hands-on functional experience in Oracle CPQ and Oracle Sales Cloud / CX Sales.
- Understanding of the lead-to-order / quote-to-cash process and its integration with order management.
- AMS / production support experience with SLA-driven delivery.
- Good analytical and communication skills.
Preferred / Good to Have
- Oracle CPQ Cloud or CX Sales certification.
- BML scripting awareness for CPQ.
- Experience with complex configurable (CTO) products.
Education
B.E. / B.Tech / MCA / M.Sc or an equivalent degree