About this role
Job summary
An exciting opportunity has become available for a proactive and dedicated Mental Health Administrator to join Winchester City Primary Care Network. This part-time role will support six GP practices within Winchester Rural North and East PCN, based at The Clockhouse, Bishop's Sutton, Alresford.
We are seeking a motivated and enthusiastic individual with strong verbal and written communication skills, excellent time management, and a high level of IT proficiency. The ideal candidate will be confident working across various computer systems and demonstrate a full range of administrative capabilities.
This is a part-time position for 18.75 hours per week, worked across three days. The successful candidate must be available to work a full day on site on a Tuesday and Thursday. The remaining hours can be worked flexibly, depending on the preference of the successful candidate.
Key attributes include:
*Strong organisational skills and the ability to prioritise tasks effectively.
*A team player who can also work independently using their own initiative.
*Attention to detail and a proactive approach to problem-solving.
If you are passionate about supporting mental health services and thrive in a dynamic, collaborative environment, we would love to hear from you.
Main duties of the job
*To provide administrative support to the Mental Health Primary Care team across the surgeries associated within your Primary Care Network PCN.
*To maintain and develop good working relationships with all members of staff within the Mental Health environment, including but not limited to: PCN staff, HIOW teams, multidisciplinary teams, patients, visitors and any other external agencies.
*To liaise with users of the service, carers and other voluntary and non-statutory agencies.
*Ensure a friendly and professional ethos within the team/department for patients and staff.
*To attend regular team meetings and being aware of and working to the Hampshire and Isle of Wight NHS Foundation Trust policies and procedures.
*To time manage and prioritise own work, using initiative consistently. To coordinate an appropriate diary management system and effective efficient use of office space for the clinical team.
*To provide administration support to the PCN team lead, to ensure team compliance with all required reports, appropriate audits and ad hoc data collection requests in a timely manner.
*To manage telephone enquiries on behalf of the PCN Team and respond accordingly.
*To send appointment reminders and questionnaires to patients.
*To prepare MDT meeting documentation and provide administrative support during and after the meeting.
*To manage the team's EMIS task box and support the referral process.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
GCSE 'O' level education including either English or Maths -- Grade C or above ECDL, NVQ Level 3 in business administration or similar OR In depth experience in an administrative role OR evidence of continuous professional development particularly organisational systems, business administration Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel.
Experience Essential
Experience of working in a dynamic environment that is subject to rapid change due to operational pressures. Experience managing competing priorities in a busy environment. Experience of multi-disciplinary team working including multiple stakeholders.
Additional Criteria Essential
Ability to communicate effectively and professionally, both written and verbal. Excellent interpersonal skills Ability to work in a logical and structured way Self-motivated, proactive and flexible to changing needs. Ability to organise own work and meet deadlines, with competing demands The ability to deal with phone calls from service users/carers who may be distressed, angry or upset, in a calm, supportive and efficient manner Ability to meet the travel requirements of the post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address The Clock House
Western Court, Bishop's Sutton
Winchester
Hampshire
SO24 0AA
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)