About this role
Job summary We are seeking a proactive and highly organised individuals to join our bank team and support the smooth flow of customer activity within a fast-paced environment. This role is key to ensuring efficient service delivery, reducing delays, and enhancing the overall customer experience.
You will be responsible for monitoring patient length of stay in the Emergency Department (ED), working with the multidisciplinary teams to minimise breaches of the national target, assisting departmental staff to facilitate patient movement through the department, liaising with the site team and clinical staff in other parts of the hospital to facilitate patient flow.
You will play an integral role in improving operational efficiency and enhancing the customer journey, contributing to a streamlined service that is responsive, professional, and patient focused.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport.
We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. Staff benefits include flexible working, support networks, and a strong focus on health and wellbeing to help our teams thrive.
Job description Job responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
Person Specification
Criteria Essential
Evidence of a good standard of written English appropriate to the role A complete and accurate application Suitability for role evidenced in supporting statement Evidence of essential experience for role Meet the essential education/qualifications required for the role Hold the necessary mandatory professional/clinical registration Evidence of the Trust values and behaviours Evidence of any other essential criteria outlined in the person specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surrey and Sussex Healthcare NHS Trust
Address East Surrey Hospital
Canada Avenue
Redhill
RH1 5RH
United Kingdom
Employer's website https://surreyandsussex.nhs.uk/ (Opens in a new tab)