About this role
Operational
- Supervise and coordinate the entire operational process, including booking, scheduling, tracking, and delivering shipments.
- Provide operational updates to Manager on regular basis.
- Address customer inquiries and concerns regarding order deliveries promptly.
- Support the team in loading, unloading and stocking of freight during manpower crunch.
- Ensure freight are sorted and tagged according to the delivery orders.
- Complete all freight paper works accurately and ensure site area is maintained clean and orderly.
- Handle misdirected shipments and seal discrepancies promptly.
- Conduct periodic and ad-hoc inspections to ensure all HSE requirements are strictly adhered throughout the Operational processes and equipment are in good working conditions.
- Communicate equipment repair and maintenance requests to Manager.
- Pull data from various systems and provide analysis for required reporting.
- Determine KPIs to drive team performance
- Systematically escalate problematic issue
Business Processes, Automation & Compliance
- Establish and enforce safety rules and regulations.
- Regularly review and streamline operational procedures to adapt to changing industry trends and best practices
- Ensure compliance of all relevant policies, procedures and processes - both internal and external (i.e. regulatory).
- Support in the implementation processes for Primary, Secondary and Tertiary
(PST) checks for documentations compliance to ensure strict adherence to both local and overseas regulations and to help speed up customs clearance process.
This includes insurance requirements, packing specifications etc.
- Follow up on audit issues and ensure prompt resolution.
Stakeholder Management
- Liaise across teams internally to ensure timely delivery of services to customers.
- Create and maintain a cordial business relationship with various stakeholders through regular feedback sessions and communication.
- Ensure customers' satisfaction meet the KPIs set; issues are responded and dealt with in a timely manner; devise solutions for service recovery and gaps closure where appropriate.
- Manage third party vendors, review service quality and level, contract management and price negotiations.
- Engage local vendors/suppliers/stakeholders to seek solutions to add value to customers.
- Ensure Business Continuity Plan are in place and evaluated for effectiveness periodically.
Leadership and Direction
- Review and implement policies and procedures for the department.
- Recruit, train, and develop a team of specialists.
- Plan schedules, assign and delegate work to team members to meet deadlines and ensure timely clearance of shipments.
- Provide performance feedback and conduct regular performance reviews.
- Prepare reports for local/regional Management/Senior Leadership team.
- Prioritize “Safety Above All”, by cultivating a proactive, safety-focused working environment.
- Empowers team members to create the innovative solutions for our customers.
- Ensure compliance to local regulatory requirements, including OT hours and payments and safety related compliances. This includes the management of contingent workforce engaged where appropriate.
Financials
- Manage the department's budget; monitor expenses and revenues and ensure that the department meets financial targets. This includes regular period review with relevant stakeholders.
- Analyze financial data and identify areas for improvement.
- Ensure that pricing is competitive and that the department is profitable.
- Upholds and enforces the Company’s financial standards and policies.
- At least 5 years of experience in Logistics, Freight Forwarding Services or a related field.
- Good command of English Language - both written and oral.
- Strong knowledge and experience of local Carrier, Forwarder, CFS and
Documentation procedures and International Supply Chain flows.
- Strong knowledge local regulatory.