About this role
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Job Summary
- The Financial Counselor 2-ED assists patients who are seeking treatment in our Emergency or Advanced Urgent Care departments to navigate through the financial process from the MSE to discharge or admission.
- Contributes to all functions of the financial office including functioning as a resource to colleagues.
- Verifies benefits, eligibility and facilitates authorization from payers and medical groups.
- Obtains pertinent documentation to support authorization requests.
- Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary.
- Creates and executes financial contracts with patients and payers for both facility and professional services according to policy.
- These services may be provided for all Loma Linda University Health (LLUH) affiliated hospitals.
- Performs other duties as needed.
Education and Experience
- Minimum three years customer service experience required; preferably in hospital-based registration, physician’s office, Medical Group registration specializing in Managed Care, Medi-Cal, Medicare, and/or California Children's Services.
- Experience with Federal, State, and County eligibility regulations preferred.
- Knowledge and Skills: Excellent Customer Service skills required.
- Able to write legibly; speak in English with professional quality; deliver the highest level of customer service to all patients, family, internal and external customers; use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and insurance eligibility applications); operate/troubleshoot basic office equipment required for the job.
- Able to communicate effectively in English, in person, in writing, and on the telephone; think critically; relate positively, effectively and professionally with others; provide leadership and supervision; be consistent in following policies; work calmly and respond courteously when under pressure; teach and collaborate; accept direction; work independently and with minimal supervision; perform basic math functions; manage multiple assignments effectively; compose written material; work well under pressure; problem solve, organize and prioritize workload; demonstrate good memory; pay close attention to detail.
- Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to the position.
- Licensures and Certifications: None.