About this role
Job summary
We are looking to recruit a Patient Administration Care Co-Ordinator to join our team at Abbey House Medical Practice.
The focus of this role is to work across all administrative teams with other primary care professionals within the Practice to provide patients with administrative support and timely access to services.
This is a permanent full-time position - 37.5 hours per week Monday to Friday, working between 10.30-18.30.
Main duties of the job
We are seeking an individual who is self-motivated and enthusiastic, approachable, compassionate, organised and must be able to work as part of a team. Previous experience of working in a people-centered environment is essential.
The successful candidate must demonstrate good communication skills face to face, over the telephone and written down plus be able to actively listen to both patients and colleagues.
A good knowledge of computers is essential. Previous use of SystmOne would be an advantage however full training will be given.
About us
We are a large practice based over 2 sites in the small market town of Daventry, Northamptonshire with an Outstanding CQC rating. Despite our large size, we pride ourselves in our team spirit and look forward to welcoming a new Care Co-Ordinator to the surgery!
Other employee benefits include 25 days annual leave pro rata plus bank holidays, the opportunity to enroll into the NHS Pension Scheme & free parking.
Job description Job responsibilities
Help patients to manage their administration needs through answering queries, making, and managing appointments, as well as appropriate signposting within and outside of the practice.Provide co-ordination and navigation for people and their carers, across health and care services working closely with the Secretarial Team, Patient Support Team and other Care Co-Ordinators.Supporting patients to access their medical records, granting online access and guiding patients on using online services, such as the NHS App.Understanding a patients level of knowledge, to ensure they have good quality written or verbal information to help them make shared decisions about their care, health and wellbeing.Make displays for noticeboards and ensure patients have access to up-to-date information available in the waiting areas to promote services and support their health and wellbeing; keeping leaflets and forms replenished at both sites.Updating and refreshing patient information forms and templates as needed and storing on TeamNet, as well as replenishing stocks of patients leaflets/forms in reception areas at both sites.Ensure patient and staff pigeonholes are checked weekly, removing items over 1 month old and following up as needed; to include contacting patients if necessary.Opening, distribution and processing of incoming post and e-mail and clinical correspondence; actioning/coding as necessary and/or forwarding onto the most appropriate team/clinician for further action.Completion of basic non-opinion forms and core elements of forms for review by the GP for signing.Handling of Subject Access Requests and Solicitor Requests.Raising invoices when required for medical services provided to patients.Administration and computerised entries with regards to the entire patient registration and deduction pathway.Filing patients records and retrieving written patient records as requested.General administration support to all teams; to include outgoing post and photocopying.Provide cover for other administrative teams in the Practice when required/directed by the Management Team.Act as a Chaperone for patients when requested.Where appropriate refer people back to other teams and healthcare professionals.To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities.Ensure that all activities are recorded, monitored and evaluated.Attend all meetings as required.Work in accordance with practice policies, ensuring that all work and procedures are undertaken in accordance with issued guidelines.Attend any training courses and supervision sessions as required.Promote the professional image and services offered by the surgery.Any other duties that may be required and agreed by the Doctors and Management Team
Person Specification
Qualifications Essential
Safeguarding certification, or willingness to complete Training as set out by the Personalised Care Institute, or willingness to complete
Desirable
Training in motivational coaching and interviewing
Experience Essential
Experience working in a people-centred environment
Desirable
Care Co-Ordinator role in primary care An understanding of Safeguarding issues Working with SystmOne
Knowledge and Skills Essential
IT skills (MS Office, Internet etc) Interpersonal skills Time Management Communication and negotiation skills Problem solving skills - analytical thinker
Desirable
Knowledge of local area and challenges faced in the community
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Abbey House Medical Practice
Address Golding Close
Daventry
Northamptonshire
NN11 4FE
United Kingdom
Employer's website https://www.abbeyhousemedicalpractice.nhs.uk/ (Opens in a new tab)