East Lancashire Hospitals NHS Trust

nhsjobs

Complaints Administrator/Personal Assistant/Medical Secretary @ East Lancashire Hospitals NHS Trust

Blackburn, BB2 3HHOnsiteFull-timePosted 13 days ago

Opens on nhsjobs

About this role

Job summary

Provide a comprehensive, high quality, administrative Personal Assistant and secretarial service the Directorate Manager (DM) / Directorate Matrons and provide ad hoc support to other staff within the relevant area. To be complaints co-ordinator for the ED/Acute Directorate ensuring all complaints are dealt with in a speedy professional and caring manner.

This role is office-based Monday to Friday 9am to 5pm on site in the Emergency Department at Royal Blackburn .

Main duties of the job

Please refer to the attached job description and person specification for full details of the duties of this job.

About us

Ensure that personal actions and conduct comply with the Trust Policies and Procedures, e.g. Health and Safety, Tobacco Control Policy, Equal Opportunities, Confidentiality, Data Protection Act (1998) and Moving and Handling Regulations.

Attend training courses as required, e.g. induction, moving and handling, fire lectures etc.

Conduct duties with regard to values and underpinning the Trust's vision:

If it is about me, involve me

Working together with partnership

Aspiring to excellence

Ongoing improvement of our service

This is my role and I want to carry it out to the best of my ability

Post holders are expected to work flexibly within their pay band. They should only be expected to carry out activities for which they are competent. Alternatively, they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.

The Trust operates a Tobacco Control Policy.

Job description Job responsibilities

Please refer to the attached job description and person specification for full details of the duties of this job.

Person Specification

Essential to Role Essential

GCSE English at Grade 4 or above IT Skills, familiar with Microsoft Office, including Word, Excel, Outlook, Sharepoint RSA 3 typing qualification or equivalent experience At least 2 years comprehensive secretarial experience or equivalent

Desirable

Winscribe digital dictation system or similar ECDL/Experience using ELHT systems

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name East Lancashire Hospitals NHS Trust

Address Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH

United Kingdom

Employer's website http://jobs.elht.nhs.uk/ (Opens in a new tab)

Skills

AdministrationNHS TrustHealthcarePermanentNHS

Ready to apply?

Install the ResuMinder extension and we'll auto-fill the application in seconds — no rewriting.

Get the extension →
Complaints Administrator/Personal Assistant/Medical Secretary at East Lancashire Hospitals NHS Trust | ResuMinder Jobs