About this role
Job summary
As a GP Receptionist, you will be the first point of contact for our practice, welcoming patients, managing appointments, and supporting the smooth day-to-day running of our busy surgery.
Main duties of the job
We are seeking a friendly, organised, and professional GP Receptionist to join our team. As the first point of contact for patients, you will deliver a welcoming and efficient service both in person and over the phone. Your responsibilities will include booking and managing appointments, responding to patient enquiries, updating records, processing prescriptions, and providing general administrative support to the clinical team. The successful candidate will demonstrate excellent communication skills, a calm and compassionate approach, strong attention to detail, and the ability to work effectively under pressure in a busy practice environment. Previous experience in a GP setting is essential.
About us
The practice is led by four GP Partners, supported by a Practice Business Manager and an Operations Manager. Our wider team includes a further four GPs, three Physician Associates, and six members of the nursing team, alongside approximately fifteen administrative and reception staff. We also work closely with two neighbouring practices as part of a Primary Care Network.
We value every member of our team and recognise the important contribution each individual makes to both the day-to-day running of the practice and the delivery of high-quality patient care. As a training practice for medical students and trainee nurses, we offer excellent support and training, opportunities to develop new skills and knowledge, and a friendly, supportive learning environment. This is an exciting opportunity for someone looking to join a well-established and growing practice.
Job description Job responsibilities
The post holder will be the first point of contact for patients, both in person and by telephone, providing a welcoming, professional, and efficient reception service. The role involves supporting patients to access appropriate clinical care while maintaining a friendly and compassionate approach.
Key Duties
Greet patients and handle enquiries courteously in person and by telephone
Book, cancel, and reschedule appointments, including requests for home visits
Triage patient enquiries and pass messages accurately in line with practice procedures
Keep patients informed of delays and address concerns sensitively
Support GPs, Nurses, and the wider clinical team with administrative requests
Order ambulances and interpreters as required
Maintain familiarity with appointment and telephone systems
Work effectively as part of the reception team
Handle complaints in accordance with practice procedures
Ensure reception and waiting areas are clean and tidy
Advise patients on prescription turnaround times and non-NHS service charges
Open and close the practice as required, following security procedures
Person Specification
Qualifications Essential
Essential criteria Educated to GCSE level or equivalent.
Desirable
Desirable criteria GSCE Mathematics and English - C or above.
Experience Essential
Previous experience working in a GP practice Proficient in using EMIS, Docman, and other practice IT systems Please note: Applications from candidates without relevant GP practice experience will not be considered.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Links Medical Practice
Address The Links Medical Practice
198 Court Farm Road
London
SE9 4JS
Employer's website https://thelinksmedicalpractice.co.uk (Opens in a new tab)